Staff Technical Customer Success Manager at Kong

Kong

United States·3d ago

LeadFull-timeRustKubernetesMicroservicesCI/CDAIAPI

Salary Range

$76,500 - $103,500 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

You will be working at a dynamic and fast-paced startup as a member of the Customer Experience (CX) team. This role involves enabling customers to leverage APIs and microservices to drive their business initiatives in an innovative technology domain. The team is responsible for interfacing with customers throughout their lifecycle to help them realize the value of their Kong investment.

Key Responsibilities

→Coach customers throughout their lifecycle while working collaboratively with the Customer Experience teams to ensure customer outcomes.
→Inspire customers to create an AI, API optimized vision for their future with Kong’s solution as a pivotal part.
→Co-define what ‘good’ looks like in terms of adoption plans and post-sales engagement.
→Work with Sales and Product teams to ensure customers are getting the most out of the solution.
→Help innovate tooling and processes to increase efficiency.
→Work on innovative and cutting-edge customer projects.
→Become a subject matter expert (SME) on Kong products and technologies.
→Collaborate with peers, business partners, and groups.

Requirements

✓Have a builder’s mentality, seeking solutions to complex problems.
✓Have passion and determination about Kong’s technology and growing customer base.
✓Be a self-starter with strong organizational skills to drive effective customer outcomes.
✓Have a good understanding of complex technology environments.
✓Have great self-awareness and strong communication skills.
✓Bring proven experience in customer-facing, technically advanced environments via SaaS, Open Source, and/or Infrastructure software companies.
✓Have a solid understanding of Cloud Native technologies (Containers, Kubernetes, Microservices) and a foundational understanding of APIM.
✓Understand the value of DevOps, CI/CD, and Cloud Computing IaaS.