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ManagerFull-timeRustGoAI
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager - Enterprise Accounts to join Kontakt.io, a platform that helps hospitals reduce waste, cut costs, and improve throughput by automating and orchestrating clinical workflows. This role will own the post-deployment success of strategic enterprise healthcare customers, partnering with various stakeholders to drive adoption, value realization, and measurable ROI.
Key Responsibilities
- →Manage a portfolio of strategic enterprise healthcare customers post-deployment, serving as a trusted long-term partner.
- →Develop and execute outcome-driven success plans aligned to customer goals around safety, asset visibility, operational efficiency, and return on investment (ROI).
- →Build strong relationships across clinical, operational, IT, and executive stakeholders.
- →Guide customers through post-go-live adoption, optimization, and expansion, ensuring sustained value realization.
- →Proactively identify risks and opportunities, resolve issues, and coordinate internally to maintain high customer satisfaction.
- →Partner with Sales and Customer Success leadership to support renewals, expansion, and long-term account growth.
Requirements
- ✓6+ years of Customer Success experience in the healthcare space, supporting enterprise healthcare organizations.
- ✓Self-starter with the ability to hit the ground running, operate independently with a high level of autonomy, and take ownership of customer relationships and outcomes in a fast-paced, growth-stage environment.
- ✓Comfortable operating in an environment of continuous change, while remaining effective and impactful for customers.
- ✓Experience in healthcare technology, including supporting technology and SaaS platforms, within complex healthcare environments.
- ✓Strong understanding of healthcare workflows, customer lifecycle management, renewals, and expansion strategies.
- ✓Experience driving adoption, optimization, and measurable ROI for SaaS or hardware-enabled healthcare platforms.
- ✓Demonstrated executive presence, with the ability to engage senior leaders, lead strategic conversations, and articulate value and ROI at the executive level.
- ✓Strong problem-solving skills with an ownership-oriented mindset.
- ✓Experience using Salesforce or similar enterprise CRM tools.
