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ExecutiveFull-timeGoRESTAI
About the Role
We are looking for a Customer Success Manager to oversee the global team serving Kpler's highest-value accounts. This role involves hands-on coaching, strategy development, and execution to influence customer outcomes and maintain exceptional renewal performance.
Key Responsibilities
- →Manage and support a team of Customer Success Managers with coaching and day-to-day leadership
- →Grow and retain key team members through performance management and career development
- →Hire new CSMs as needed to support business growth
- →Manage the renewal pipeline, including forecasting renewal risk and driving mitigation strategies
- →Serve as the point of escalation for complex renewals or strategic customer relationships
- →Ensure the team's book of business is consistently in an expansion-ready state
- →Represent and amplify the voice of the customer to internal stakeholders
Requirements
- ✓2+ years of leadership experience managing a Customer Success team
- ✓Experience managing global government accounts
- ✓Proven ability to lead and support a distributed team across diverse cultures and regions
- ✓Demonstrated experience growing, developing, and coaching senior-level CSMs
- ✓Excellent people management skills with a track record of motivating and retaining high-performing team members
- ✓Strong capability in data analysis and identifying trends within customer health or usage data
- ✓Technical competence and confidence when discussing data-oriented topics with customers and internal teams
- ✓Highly customer-centric and product-oriented, focused on driving measurable customer outcomes
- ✓Empathetic communicator who understands both customer needs and employee perspectives
- ✓Ambitious and high-performing, striving to achieve exceptional results
- ✓Curious and forward-thinking, consistently seeking new ideas and improvements
- ✓A hands-on leader who actively engages with customers and the team
