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Mid LevelFull-timeAWS
Salary Range
$97,750 - $132,250 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
CS Analysts act as gatekeepers and investigators, helping clients regain access to their Kraken accounts while keeping illicit actors away. This entry-level role focuses on developing foundational skills in client-facing security response.
Key Responsibilities
- →Deliver high-quality client experiences balancing low friction with strong security
- →Analyze cases and alerts to identify potential threats while minimizing false positives
- →Communicate with clients through email about account access, security concerns, and troubleshooting
- →Stay current with procedural updates to respond effectively to evolving threats
- →Suggest and help implement workflow improvements
- →Escalate complex cases to appropriate teams
- →Meet Service Level Agreements (SLAs) while maintaining strong performance metrics
- →Attend training sessions and stay updated on team and industry knowledge
- →Meet regularly with supervisors and QA team to review performance
- →Understand and advocate for Kraken’s products
Requirements
- ✓Minimum 2 years of experience in customer service, security, or crypto industry
- ✓Experience in a metrics-driven environment meeting performance targets
- ✓Strong attention to detail with sound judgment
- ✓Ability to multitask and manage high volume requests
- ✓Fluent English communication skills
- ✓Experience using multiple software tools
- ✓Ability to work independently in a fast-paced environment
- ✓Willingness to work evenings and weekends regularly
- ✓Motivation to support Kraken’s mission
- ✓Experience with crypto trading or investing
Benefits
- ★Opportunity to work for a mission-focused company in the crypto industry
- ★Training and development opportunities
- ★Work with a diverse, global team
- ★Chance to contribute to the future of crypto
