Senior Product Designer - Internal Tools at Kraken.com

BUILDING THE FUTURE OF CRYPTO  Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture [Upgrade to PRO to see link] page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here [Upgrade to PRO to see link] As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security [Upgrade to PRO to see link] crypto education [Upgrade to PRO to see link] and world-class client support [Upgrade to PRO to see link] through our products like Kraken Pro [Upgrade to PRO to see link] Desktop [Upgrade to PRO to see link] Wallet [Upgrade to PRO to see link] and Kraken Futures [Upgrade to PRO to see link] Become a Krakenite and build the future of crypto! The Opportunity - Raise the bar across internal platforms and the customer-facing support portal by designing efficient, intuitive experiences that help both Kraken's teams and its customers get to resolution faster. - Shape and evolve the design patterns and systems used across our internal product suite, ensuring consistency and quality at scale. - Craft exceptional workflows by collaborating closely with other designers, product managers, engineers, and the operational stakeholders who use these platforms every day. - Influence decision-makers to uphold high standards of usability and experience quality, even in internal-facing contexts where UX is often an afterthought. - Own your work fully, taking accountability for design quality, outcomes, and measurable impact on team efficiency and satisfaction. Define and track the KPIs that tell you whether your work is actually making a difference. - Use data to inform your design decisions, drawing on usage metrics, research insights, and business context to prioritize the right problems and validate solutions. - Stay close to the people who use what you build by conducting research and gathering insights from internal users to continuously refine and improve your design direction. - Contribute actively to design reviews, both seeking and offering constructive, supportive feedback that helps raise team-wide standards. What Good Looks Like - 3 months. You have the lay of the land. You've spent time with the teams who use what we build, you understand where the friction is, and you've shipped at least one improvement that made someone's day measurably better. You're contributing to design reviews, finding your footing with engineering and product partners, and already using AI tools to move faster through exploration and iteration. - 6 months. You're owning a significant workstream end-to-end. Stakeholders are coming to you early, not just for sign-off. You've run at least one round of research with internal users and used it to shape a real decision. AI is a natural part of your workflow, helping you synthesize faster, prototype more, and spend your energy where it counts. - 12 months. You've raised the bar. At least one core platform looks and works meaningfully better because of your involvement, and you can point to the impact. You're helping set the standard for how internal UX gets done at Kraken, including how the team thinks about and uses AI as part of the design process. Skills You Should HODL - 5+ years of end-to-end product design experience, with a portfolio that demonstrates strong, high-quality work across complex problem spaces. - Strong UX and visual design skills. You can take on ambiguous, challenging problems and deliver solutions that are both thoughtful and user-centered. - Proficient with prototyping tools and techniques, and able to communicate ideas clearly across different audiences. - Comfortable owning high-impact features or projects end-to-end, while staying collaborative with peers and cross-functional partners. - Open to feedback, quick to iterate, and genuinely curious about improving your craft. - Data-informed in your approach. You balance user insights, business needs, and technical constraints when making design decisions. - Strong communicator and organiser, able to manage competing priorities and keep stakeholders aligned. - Solid grounding in human-centered design principles and research methods, with a track record of applying them to drive better outcomes. - Confident presenting and defending design decisions to both design and non-design audiences. - Familiarity with AI-powered tools like Cursor, Claude, or Codex, and an eagerness to use them to move faster and think bigger. - Experience designing admin tools, internal platforms, operator-facing products, or customer support experiences is a strong plus. Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments are designed to evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Assessment results are considered alongside other relevant information, such as experience and interviews, and are not the sole basis for any employment decision. As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.  Stay in the know Follow us on Twitter [Upgrade to PRO to see link] Learn on the Kraken Blog [Upgrade to PRO to see link] Connect on LinkedIn [Upgrade to PRO to see link] Candidate Privacy Notice [Upgrade to PRO to see link]