Senior Platform Engineer - Observability at kraken123

Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone. It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.  Kraken Customer What we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry. Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now. The Team   We have expanded our tentacles and are looking for someone (ideally based in Tokyo, Japan but open to remote in Japan) to join our Global Platform Engineering Reliability - Observability team.   Our Reliability group is responsible for architecting, developing, and maintaining the resilient and scalable infrastructure that powers and supports our platform.   We’re building a brand-new Observability team at Kraken and we’re looking for a Senior Platform Engineer to grow with it. Your core focus will be contributing to the availability, performance and scalability of products across Kraken - helping engineering teams get the visibility they need to build and operate reliable services with confidence. You’ll work alongside the team to improve monitoring and alerting across our product suite and support engineering teams as they transition to on-call over the next six months.   We operate with a high degree of autonomy and trust. That means you'll sometimes need to navigate unclear requirements, ask questions and move forward with incomplete information. You won't be handed a perfect spec for every task - but you will have a supportive team, clear goals and the space to develop your skills as the team evolves.   You’ll have the opportunity to shape how observability is done at Kraken and your contributions will have a direct, visible impact.   What you'll do: • Support and implement monitoring and alerting strategy across Kraken’s customer business • Define and uphold observability best practices across multiple products and platforms • Partner with product teams to implement observability tooling and improve reliability across the organisation • Help product teams build best-in-class dashboards for their requirements or bespoke use cases • Work with product teams to define and implement meaningful Service Level Objectives (SLOs) and Service Level Indicators (SLIs), aligned to contractual Service Level Agreements (SLAs) • Build, tune, and continuously improve alerts and monitors using golden signals (latency, traffic, errors, saturation) as a framework - reducing noise and increasing actionable signal • Help product teams transition to on-call models by improving signals, alert quality, and operational readiness • Improve tooling and self-service capabilities for alerting and monitoring across multiple product teams • Analyse incident metrics to identify trends and improvement opportunities, communicating insights clearly back to product teams • Manage the cost and usage of our observability tooling stack in collaboration with FinOps • Contribute to broader platform reliability infrastructure improvements where needed • Help solve interesting and difficult problems - there’s a significant opportunity for disruption in the global energy market What you'll have: • Solid hands-on experience across our core platform stack: • AWS (supporting and improving cloud infrastructure used by product teams) • Terraform (infrastructure as code; comfortable operating with Terraform day-to-day) • Kubernetes (container orchestration and deployment management; comfortable working with Kubernetes day-to-day) • Experience using industry-standard observability tooling - we use Datadog, Grafana, Prometheus and Rootly (experience with other monitoring/alerting platforms is transferable) • Strong collaboration and communication skills - able to work effectively with developers, product managers, and other stakeholders to design and deliver impactful observability “golden paths” and monitoring experiences • Exposure to Python (or a similar C-based language like TypeScript, Go, C#) - able to understand how applications behave in production to support observability and reliability improvements • Previous experience working in small, highly autonomous teams A working style that fits how we operate: • Comfortable with ambiguity and able to create structure in unclear situations • Proactive learning mindset (experiment, iterate, and adapt as the team evolves approaches) • Strong asynchronous written communication (Slack/Notion/docs) and a habit of keeping others in the loop • Autonomy and accountability - making progress independently and owning outcomes What will help: • Previous experience working in a data-focused or Observability team • Experience working on SaaS platforms, including engaging product teams to ensure upskilling and knowledge sharing • Experience building observability tooling to support large-scale internet-facing services • Experience instrumenting and diagnosing issues with very large relational databases • Familiarity with PostgreSQL (or similar RDBMS), particularly Amazon RDS at scale • Experience using SLOs to drive meaningful performance and reliability improvements Kraken is a certified Great Place to Work in France, Germany, Spain, Japan and Australia. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.7. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture. Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at [Upgrade to PRO to see contact] and we'll do what we can to customise your interview process for comfort and maximum magic! Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. U.S. based candidates can learn more about their EEO rights here. Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). 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