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ManagerFull-time
Salary Range
$108,800 - $147,200 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
Weβre hiring a Customer Success Manager for Maestra.io, an all-in-one marketing platform helping eCommerce brands grow faster. This hands-on role manages the full post-sales lifecycle, from onboarding to strategic growth initiatives.
Key Responsibilities
- βManage 16β24 eCommerce customer accounts
- βOwn $300β400k ARR by month 6, growing to $700k+ ARR by year 1
- βOnboard and integrate 1β2 new customers per month
- βLead client strategy sessions and QBRs with senior stakeholders
- βSet up and optimize marketing initiatives including email/SMS campaigns, automated flows, website/mobile personalization, and loyalty programs
- βDesign and implement integrations using Zapier, APIs, and event-based triggers
- βTrack and optimize KPIs such as conversion rate, retention, AOV, and email/SMS performance
- βCollaborate with sales, product, and operations to improve workflows
Requirements
- β3+ years in a client-facing role at a B2B SaaS or MarTech company
- βStrong understanding of eCommerce marketing fundamentals
- βBasic HTML/CSS skills and experience with automation/integration tools
- βComfortable interpreting and presenting performance metrics and A/B test results
- βClear, concise communicator with excellent English (C1/C2)
- βThrives in a transparent, feedback-driven environment
Benefits
- β Remote-first from Latin America
- β Flexible hours with U.S. time zone overlap
- β Unlimited PTO (client policy)
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