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ManagerFull-timeRust
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
Dado is hiring an Enterprise Customer Success Manager to support and grow relationships with enterprise customers. This role combines strategic consulting, product implementation, and hands-on problem solving to help customers optimize their people processes using the Dado platform.
Key Responsibilities
- →Build trusted relationships with enterprise customers and understand their business priorities
- →Lead onboarding, implementation, and rollout of the Dado platform across customer organizations
- →Act as the primary point of contact for customers and coordinate across stakeholders
- →Develop deep expertise in the Dado platform to recommend best workflows and solutions
- →Troubleshoot product issues and coordinate with engineering teams on fixes
- →Monitor product adoption and identify opportunities to expand usage
- →Proactively identify churn risks and work with customers to maintain retention
- →Share customer insights and product feedback with the product team
- →Manage multiple enterprise accounts while maintaining clear organization
Requirements
- ✓3+ years of experience in Customer Success, Account Management, consulting, or agency client-facing roles
- ✓Experience managing relationships with enterprise or mid-market customers
- ✓Ability to quickly learn complex software products and guide customers through implementation
- ✓Strong problem-solving skills with a structured approach to troubleshooting
- ✓Excellent written and verbal communication skills in English (C1 or C2 level)
- ✓Highly organized and proactive with strong ownership over projects
- ✓Comfortable working in remote, distributed teams
- ✓Availability to work during U.S. Eastern Time or Central Time business hours
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