Help Desk Support Specialist (Active Secret Clearance Required) at latitudeinc

latitudeinc

Arlington, VA·14h ago

Mid LevelFull-time

Salary Range

$70,000 - $82,000 /year

About the Role

We are seeking a Help Desk Support Specialist to provide hands-on desktop support in a high-visibility Department of Defense environment in Arlington, VA. This client-facing role requires resolving technical issues in person within a secure enterprise setting.

Key Responsibilities

→Provide Tier 2 walk-up desktop support to end users
→Troubleshoot and resolve PC, laptop, printer, and peripheral issues
→Install, configure, and maintain hardware and software systems
→Support operating systems, standard enterprise applications, and email accounts
→Perform moves, adds, and changes (MAC work) for IT hardware and software
→Manage and resolve service tickets within performance requirements
→Coordinate vendor or manufacturer warranty repairs when required
→Provide limited after-hours or weekend infrastructure support as needed
→Support both local and remote users in a secure networked environment
→Maintain strong customer service standards in a mission-driven setting

Requirements

✓Active DoD Secret Clearance (no interim clearances)
✓U.S. Citizenship (required by federal contract)
✓DoD 8140 compliant certification (Security+ CE or higher) – required at start
✓Experience with DoD Risk Management Framework (RMF)
✓Minimum 2 years of experience (at least 1 year specialized in desktop support/field operations)
✓Experience supporting Windows operating systems and enterprise environments
✓Working knowledge of LAN/WAN networking fundamentals
✓Strong written and verbal communication skills
✓Professional, customer-facing demeanor
✓Associate degree in a related technical field OR two years of additional relevant experience in lieu of degree.