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Mid LevelFull-time
Salary Range
$70,000 - $83,000 /year
Position Overview:
We are seeking a knowledgeable and detail-oriented IT Support Specialist with experience supporting PC operating systems (including legacy systems such as DOS and modern Windows environments), as well as a solid understanding of networking and email standards. This role will provide technical support to end users, troubleshoot hardware and software issues, and ensure reliable system and network performance across the organization.
Active Secret clearance or higher is required.
Responsibilities:
• Provide Tier 1 and Tier 2 technical support for desktops, laptops, and peripheral devices
• Install, configure, and maintain PC operating systems, including legacy environments (DOS) and current Windows platforms
• Diagnose and resolve hardware, software, and system issues in a timely manner
• Support basic networking functions, including IP configuration, connectivity troubleshooting, and network device support
• Configure and troubleshoot email systems using standard protocols (SMTP, IMAP, POP3)
• Set up and manage user accounts, permissions, and access controls (Active Directory or similar)
• Maintain and deploy system images, patches, and updates
• Document technical issues, solutions, and procedures in a ticketing system
• Assist with system backups, data recovery, and endpoint security measures
• Collaborate with senior IT staff and vendors to resolve escalated issues
• Provide end-user training and guidance on IT systems and best practices
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About latitudeinc
Latitude Inc. is a forward-thinking technology solutions provider specializing in innovative IT services and consulting. Operating at the intersection of cutting-edge technology and practical business applications, the company helps organizations navigate the complexities of digital transformation. While the name "Latitude" suggests a global or flexible approach, the company likely serves clients across various industries, offering expertise that spans multiple sectors. Founded with a vision to bridge the gap between technology and business objectives, Latitude Inc. has positioned itself as a trusted partner for companies seeking to leverage technology for competitive advantage. Latitude Inc. offers a comprehensive suite of products and services, including custom software development, cloud computing solutions, cybersecurity consulting, and IT infrastructure management. Key features of their offerings include scalable, secure, and user-centric designs tailored to meet the unique needs of each client. The company primarily targets mid-sized to large enterprises, particularly those in finance, healthcare, and manufacturing, where reliable and efficient technology solutions are critical. By focusing on seamless integration, robust performance, and ongoing support, Latitude Inc. ensures its clients can adapt to evolving technological landscapes with confidence. Notable achievements for Latitude Inc. include successful implementations of large-scale digital transformation projects and a reputation for delivering measurable business outcomes. The company differentiates itself through its client-centric approach, combining technical expertise with deep industry knowledge to provide actionable insights. Its market position is strengthened by a commitment to innovation, ethical practices, and long-term partnerships, making it a standout choice for organizations seeking reliable and forward-looking technology solutions.
