Sr. Associate Automation Engineer (US shift) at Leapwork

At Leapwork, we are at the center of the most important shift happening in enterprise software right now. AI is changing how software is built across every industry and every enterprise on the planet is racing to show what it actually delivered. We sit at that intersection, and what makes us different is the combination no one else brings: agentic, application agnostic, and deterministic by design across the full software delivery lifecycle. We are trusted by some of the world's most respected brands across financial services, pharma, manufacturing, and retail. Our platform spans agentic AI orchestration and proven visual automation across every application estate. Our AI Your Way™ approach means we amplify what enterprises already have rather than replacing it, meeting them where they are and moving at the pace the business demands. Backed by KKR, DN Capital, Salesforce Ventures, and Headline, we are scaling fast and the market opportunity in front of us is significant. If you want to do the best work of your career at a company where the product is genuinely mission critical to the enterprises that run the world, we would love to talk. We are headquartered in Copenhagen, Denmark with offices in Boston, London, and Gurgaon and local presence across the United States, Europe, and Asia. The Role: As a Sr. Associate Automation Engineer, you will have an impact on the growth of the company because of the significant role you play in ensuring the successful adoption of Leapwork by our customers. You will work in a fast-paced team of experts. Your primary objectives will be to work with prospects, partners and the customers on live chat and handling the cases including online sessions to help them with technical best practices and troubleshooting, using your technical expertise understanding of our product. You will be expected to be very flexible and perform a wide variety of tasks as they present themselves across the organization. Role Responsibilities: • Demonstrate strong knowledge of automation technologies, especially Leapwork, and troubleshoot automated processes. • Provide first-line technical support with quick and effective issue resolution. • Handle customer queries via chat, tickets, and Q&A sessions with a proactive approach. • Diagnose and resolve automation-related issues in collaboration with end users. • Log all incidents, queries, and interactions in systems like Jira and Salesforce. • Escalate complex issues to development teams and support product testing/release activities. • Mentor peers and contribute to team knowledge sharing. Technical Qualifications/ Role Requirements (Must - Have Skills) • 2 to 3 years of proven, relevant industry experience. • Be completely fluent in business-level written and verbal English with a neutral accent. • Have at least 1 years of experience with testing industry and software quality assurance in general. • Have at least 1 years of experience with at least one major test automation platform such as Selenium. • Having knowledge of tools such as Jira, Jenkins, Team City, Azure, etc. is a plus. • Enjoy working in a fast-paced, global environment. • Bachelor’s degree in engineering or equivalent preferred. Nice- to- Have Skills • Knowledge of Databases like SQL Server, Oracle, and MongoDB. • Knowledge of REST and SOAP API. • Sound Knowledge of writing batch and shell scripts. Why Leapwork? We are on an exciting global growth journey, and this is your chance to jump on board and contribute to digital transformation initiatives at Leapwork. You’ll work alongside and learn from a talented and passionate team committed to both innovation and excellence. By joining our team, you’ll be part of an international environment where you can grow, challenge yourself, and do what inspires you. We work hard but have fun while doing it. Leapwork Principles: Our three core principles capture the essence of what it means to be part of our world-class team! They are integral to how we approach our work and one another, and they serve as a roadmap to our continued growth, development, achievements, and success. People First: Strong relationships with our customers, partners, and team are the foundation of our success. We win by listening, understanding, and offering empathy and respect to everyone we engage with. We are human and act humane. Grow or Die: Standing still is not an option. We adapt to change and drive it forward. We challenge ourselves and others to keep learning, share ideas, and find new ways to grow the business. Speed Matters: We act with intent and urgency. We cut complexity, seize opportunities, and deliver results fast.