Customer Experience Advisor at LegalAndGeneral

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where every interaction matters? We’re looking for individuals who take pride in helping others, enjoy working collaboratively, and are eager to grow their skills in a supportive and inclusive team Join us in shaping outstanding customer experiences in our Retail Savings - Personal Pension and ISA team on this 12 month secondment.  This is a hybrid role which attracts a salary of £24,720. What you'll be doing: • Delivering outstanding customer experiences across multiple contact channels including phone, email, webchat and letter • Complying with regulatory and internal processes to protect our customers and business • Collaborating with colleagues and wider teams to deliver personalised support • Resolving customer complaints and using feedback to improve service • Identifying opportunities to enhance customer journeys and operational efficiency • Sharing product knowledge and expertise to support customers and colleagues • Providing timely and relevant information to help customers make informed decisions • Adapting to different team environments based on business needsWho we're looking for: • Understanding of diverse customer needs and how to meet them • Excellent attention to detail and ability to record customer information accurately • Strong communication skills, both written and verbal • Ability to learn and adapt across multiple systems and processes • Proven experience in managing and prioritising customer queries • Commercial awareness and a customer-first mindset • Ability to build effective relationships and influence positively • Willingness to embrace change and contribute to team success