Loading...
ManagerFull-timeRustAI
Salary Range
$108,800 - $147,200 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a GTM Operations & Strategy Manager, Customer Success to own the operating model, planning, and performance architecture of our post-sales motion. This is a data-driven, operator role that requires strong fluency in data structures, metrics design, and lifecycle models.
Key Responsibilities
- →Design and evolve the Customer Success operating model across segmentation, coverage, and ownership boundaries
- →Define and maintain clear data models for accounts, contracts, customers, and lifecycle stages
- →Build and maintain capacity and productivity models for Customer Success
- →Design the operational mechanics of renewals and expansion
- →Act as the connective tissue between Customer Success, Sales & RevOps, and Finance
Requirements
- ✓5–8+ years in CS Ops, GTM Ops, or RevOps
- ✓Demonstrated experience owning data models for a GTM or post-sales function
- ✓Strong comfort with account- and contract-level data, lifecycle modeling, and capacity and planning models
- ✓Ability to define clear metrics and calculation logic
- ✓Track record of translating messy reality into operable systems
Benefits
- ★Competitive package: Comprehensive salary, benefits, and tools for success
- ★Meaningful work: Your efforts shape how thousands of lawyers use AI daily
- ★In-person environment: Union Square NYC office designed for ambitious builders
- ★Benefits: U.S. employees receive medical, dental, and vision coverage, flexible paid time off plus company holidays, and a 401(k) with company match and automatic enrollment
Free to sign up. Takes 30 seconds.
