Product Operations Manager at Lendable

ABOUT LENDABLE Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world’s leading fintech companies and are off to a strong start: - One of the UK’s newest unicorns with a team of just over 700 people - Among the fastest-growing tech companies in the UK - Profitable since 2017 - Backed by top investors including Balderton Capital and Goldman Sachs - Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot [Upgrade to PRO to see link] So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days. We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes. JOIN US IF YOU WANT TO 1. Take ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1 2. Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo 3. Build the best technology in-house, using new data sources, machine learning and AI to make machines do the heavy lifting We’re looking for a hands-on, technical, data-driven Product Operations Manager to join our founding team in Mexico. You will sit at the intersection of operations, product, and engineering. Your mission is to deeply understand customer problems, manually run core operational processes at first, and then build tools, automations, and integrate systems that help us scale our customer support, collections, and operational workflows efficiently. This is not a traditional ops role, this is for someone who is a builder and enjoys solving problems by hacking together prototypes, connecting APIs, configuring AI tools, writing simple scripts, and creating internal dashboards or automations. You’ll work closely with Product, Engineering, Growth, Credit, and Customer Support to identify operational bottlenecks and fix them through elegant, scalable solutions. This role is central to launching and scaling our Mexico Credit Card, a mobile-app–first product designed for credit builders in Mexico. WHAT YOU’LL DO 1. BUILD & AUTOMATE CUSTOMER SUPPORT OPERATIONS - Start by understanding customer needs, questions, and pain points. - Respond to customer inquiries to build empathy and insight. - Implement and integrate AI tools, knowledge bases, workflows, and automations.. - Design and build simple tools, scripts, or no-code workflows to automate repetitive support processes. 2. BUILD & AUTOMATE EARLY COLLECTIONS - Run our early collections processes to understand customer behavior and operational gaps. - Develop automated flows for reminders, WhatsApp notifications, push notifications, and email sequences. - Build simple WhatsApp bots or automation tools that allow customers to check balances, ask questions, or get payment instructions. - Integrate these tools with internal systems to deliver accurate, real-time information to customers. 3. BE A TECHNICAL BUILDER ACROSS THE OPS STACK - Build prototypes, internal dashboards, and operational tooling using no-code tools or light coding. - Write small scripts or “vibe code” to unlock yourself and move faster. - Integrate third-party tools, APIs, or AI agents that automate manual work. - Use SQL to analyze data, understand customer behaviors, measure the impact of changes, and identify opportunities for improvement. 4. OPERATE LIKE A PRODUCT ENGINEER, FOCUSED ON OPS - Break down ambiguous operational problems into structured, executable steps. - Test, measure, and iterate constantly based on real results. - Work cross-functionally with Engineering, Product, Credit, Fraud, and Compliance. - Champion efficiency, automation, and quality across operations. WHAT WE’RE LOOKING FOR ESSENTIAL: - Experience in operations, product, analytics, support engineering, or similar roles within tech, fintech, or scale-ups. - Strong technical curiosity and hands-on approach: - Comfortable writing simple code or scripts - Able to integrate APIs and configure tools - Familiar with Git or version control (nice to have) - SQL literacy and comfort working with data to drive decisions. - Experience building no-code workflows, automations, or internal tooling. - Strong customer empathy and willingness to “do things manually” at first to learn. - Excellent problem-solving skills and ability to work autonomously in unstructured environments. - Proficiency in English and Spanish. - Deep understanding of Mexican consumers (bonus if you’ve worked with credit products). DESIRABLE: - Experience in credit cards, lending, or risk operations. - Experience building customer support or collections tooling. - Previous start-up or scale-up experience. You’ve built tools, scripts, bots, or small software products yourself. THE TYPE OF WORK YOU’LL BE DOING - Build tools and automations that scale customer support and collections. - Operate as a hands-on builder: writing basic code, integrating services, and configuring AI tools. - Build dashboards and run SQL queries to understand customer and portfolio data. - Prototype solutions quickly and iterate based on real-world usage. - Create structured workflows that reduce operational errors and improve efficiency. - Measure the impact of new tools or processes, and optimize accordingly. - Liaise with engineering to connect tools to our backend systems. - Document processes and build internal knowledge bases. - Bring a “product mindset” into operations: customer-first, data-driven, iterative. HOW YOU’LL CONTRIBUTE TO LENDABLE - Autonomy: You’ll own entire operational areas and build the systems behind them. - Builder Mindset: You create tools, automate processes, and unblock yourself with light coding. - Prioritization: You focus ruthlessly on high-impact problems. - Analysis: You use SQL and data to guide and measure decisions. - Problem Solving: You break big operational challenges into manageable pieces. - Speed: You thrive in an environment where shipping fast and iterating is the norm. - Communication: Clear communicator comfortable working with engineers, product managers, and customer-facing teams. - Empathy: You understand our customers deeply and design solutions that genuinely help them. - Agility: You adapt quickly, roll up your sleeves, and jump into whatever needs doing. INTERVIEW PROCESS 1. Call with a recruiter 2. Interview with a Product Manager 3. Case Study with a Operations Lead 4. Culture interview with MD LOCATION - In-office in Mexico City. - In exceptional cases, remote may be considered, but frequent presence in the Mexico City office is required. LIFE AT LENDABLE - The opportunity to scale up one of the world’s most successful fintech companies. - Best-in-class compensation, including equity. - You can work from home every Monday and Friday if you wish - on the other days, those based in the UK come together IRL at our Shoreditch office in London to be together, build and exchange ideas. - Enjoy a fully stocked kitchen with everything you need to whip up breakfast, lunch, snacks, and drinks in the office every Tuesday-Thursday. - We care for our Lendies’ well-being both physically and mentally, so we offer coverage when it comes to private health insurance - We're an equal-opportunity employer and are looking to make Lendable the most inclusive and open workspace in London Check out our blog [Upgrade to PRO to see link]