Senior Technical Writer - Enterprise SaaS at Levelai

<p>Level AI, founded in 2019 and backed by top-tier investors, is a fast-growing Series C startup headquartered in Mountain View, California. Our AI-native customer experience platform leverages cutting-edge technologies including Large Language Models to extract actionable insights from every customer interaction. This intelligence fuels deeper visibility, faster resolutions, and more personalized customer experiences.</p> <p>As our product suite grows, clear, accurate, and user-friendly documentation is critical to customer adoption. We are looking for a Senior Technical Writer who can own and scale with our business on everything documentation (E.g., release notes, help center,, product training material, in-app guidance, academy)</p> <p>This role is for you if you understand AI and can simplify, leverage AI to increase your own productivity , thrive in ambiguity and work functionally with Product, Engineering, &amp; GTM teams across time zones to generate high quality content.&nbsp;</p> <p><strong>What You Will Do</strong></p> <ul> <li> <p>Own and maintain Level AI’s high quality customer-facing product documentation, including help articles, how-to guides, FAQs, troubleshooting content, video tutorials, and release notes.</p> </li> <li> <p>Translate complex AI/technical concepts into simple, actionable documentation for both technical and non-technical audiences</p> </li> <li> <p>Partner closely with Product Managers, Engineers, Designers, and Customer-facing teams to stay ahead of evolving product capabilities</p> </li> <li> <p>Use AI-powered tools to improve documentation velocity, consistency, research, editing, and content generation workflows</p> </li> <li> <p>Drive documentation standards, information architecture, templates, and content governance</p> </li> <li> <p>Rapidly iterate on content in a fast-changing product environment with evolving priorities</p> </li> <li> <p>Support customer launches, enterprise implementations, and internal enablement initiatives</p> </li> <li> <p>Work effectively across distributed teams and time zones with strong ownership and async collaboration practices</p> </li> <li> <p>Work effectively across distributed teams and time zones with strong ownership and async collaboration practices</p> </li> </ul> <div>&nbsp;</div> <ul> <li> <p>Own the entire help experience end-to-end by making content easy to find, easy to understand, and useful for both customers and internal teams.<br><br></p> </li> </ul> <h3><strong>What We’re Looking For</strong></h3> <p><strong>Must have:</strong></p> <ul> <li> <p>4+ years of experience in technical writing for AI-first products;&nbsp;</p> </li> <li> <p>Strong ability to understand technical systems</p> </li> <li> <p>Excellent written communication and editing skills with strong attention to detail</p> </li> <li> <p>Experience using AI tools (Claude) to increase productivity</p> </li> <li> <p>High ownership &amp; agency with strong bias to action.&nbsp;</p> </li> <li> <p>Ability to work independently and through ambiguity</p> </li> <li> <p>Experience working with globally distributed teams.&nbsp;</p> </li> </ul> <p><strong>Preferred but not mandatory:</strong></p> <ul> <li> <p>Experience documenting B2B SaaS products.</p> </li> <li> <p>Experience with help center platforms such as Zendesk Guide, Pylon, Intercom or Articulate Rise, or similar tools.</p> </li> <li> <p>Experience with instruction design.</p> </li> </ul> <h3><strong>Why Join Us?</strong></h3> <ul> <li> <p>Join a rocket ship startup with a product-first mindset and one of the most adaptive AI platforms in the CX industry.</p> </li> <li> <p>Work with a mission-driven, world-class team of engineers, designers, and product leaders from Amazon, Google, Facebook, and Uber.</p> </li> <li> <p>Help build and shape the infrastructure that powers transformative AI products for some of the largest brands in the world.</p> </li> <li> <p>Play a key role in scaling documentation, training, and in-app guidance for a fast-growing enterprise SaaS product.<br><br></p> </li> </ul> <h3><strong>Compensation</strong></h3> <p>We offer a competitive salary and equity package, standard startup perks, and the opportunity to create real impact in a high-growth AI company.</p> <p><strong>Location:</strong> Noida/Bengaluru, Hybrid</p> <p><strong>Team: </strong>Product</p> <p><strong>Type:</strong> Full-time</p> <p>&nbsp;</p> <div>&nbsp;</div>