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Technical Support- Informatics Software Specialist Level 1 at LGCGroup
LGCGroupCumberland, ME, us·1d ago
Entry LevelFull-time
Salary Range
$25,500 - $34,500 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are seeking a Technical Support Informatics Software Specialist to provide Level 1 technical support for the company's software products, primarily IAMQC and MSDRx. This role involves handling customer inquiries, documenting issues, and collaborating with cross-functional teams to ensure efficient and timely responses.
Key Responsibilities
- →Provide daily technical support to customers using LGC Software applications, with a focus on IAMQC and MSDRx.
- →Document customer issues, actions, and resolutions within Salesforce Case files.
- →Document and advance cases to Level 2 as needed.
- →Collaborate with cross-functional teams to manage inquiries and improve processes.
- →Share customer feedback with Product Management, Commercial, and Quality teams.
- →Review marketing material for technical accuracy.
- →Manage and track customer inquiries to ensure timely resolution.
- →Provide regular reports on case status and trends to management.
Requirements
- ✓Strong technical support background with experience in software applications.
- ✓Proficiency in using Salesforce for case management.
- ✓Excellent communication and documentation skills.
- ✓Ability to align with quality system and regulatory requirements.
- ✓Experience with quality measurement tools and related applications.
