Loading...
ManagerFull-timeAI
Salary Range
$115,600 - $156,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
The Client Experience Operations Manager drives operational efficiencies that improve productivity and supports the broader customer lifecycle by enabling the Client Experience Manager (CX) team with processes, tools, and insights that improve client retention, renewal readiness, and expansion opportunities.
Key Responsibilities
- →Deliver role-based training for Client Experience (CX) Managers and Business Development Representatives (BDRs)
- →Develop enablement resources such as discovery questions that help CX teams identify strategic growth opportunities
- →Build and maintain CX playbooks for key processes such as client renewals, Wide-Net Margin program execution, and custom client requests
- →Resolve complex system or workflow challenges through cross-functional collaboration
- →Identify operational improvements that streamline workflows across sales and CX teams
- →Assist with implementation, testing, and ongoing management of sales tools including Salesforce, CPQ platforms, and sales engagement tools
- →Drive adoption and best practices for sales and CX tools to improve operational efficiency
Requirements
- ✓5 - 8+ years of experience in sales operations, enterprise sales or customer success
- ✓Experience supporting enterprise infrastructure, cloud, data center or managed services organization preferred
- ✓Background supporting enterprise sales or customer experience teams
- ✓Experience working with CRM platforms such as Salesforce and sales enablement tools
- ✓Strong communication, collaboration, and presentation skills
- ✓Highly organized with the ability to manage competing priorities
- ✓Strong business maturity, persistence, adaptability, and work ethic
- ✓Commitment to professional development and continuous learning
Free to sign up. Takes 30 seconds.
