Marketing Operations Manager at Lighthouse

At Lighthouse, we’re on a mission to disrupt commercial strategy for the hospitality industry. Our innovative commercial platform takes the complexity out of data, empowering businesses with actionable insights, advanced pricing tools, and cutting-edge business intelligence to unlock their full revenue potential. Backed by $370 million in series C funding and driven by an unwavering passion for growth, we’ve welcomed five companies into our journey and have surpassed $100 million in ARR in 2024. Our 850+ teammates span 35 countries and represent 34 nationalities. At Lighthouse, we’re more than just a workplace – we’re a community. Collaborative, fun, and deeply committed, we work hard together to revolutionize the hospitality sector. Are you ready to join us and shine brighter in the industry’s most exciting rocket-ship? 🚀 What you will do Reporting to our Manager of Marketing Operations, you will join our team as a Marketing Operations Manager. In this role, you will be the managing, administering, and optimizing our entire MarTech stack. You will support your team and stakeholders by enabling smarter decisions through technology and data. Your work will involve managing daily marketing operations tasks, creating insightful reports, and collaborating across the business to boost marketing productivity and efficiency. Where you will have impact • Manage and optimize our marketing automation platforms to fit strategic needs and ensure operational excellence, data integrity, and seamless integration. • Be part of the team that recommends, implements and integrates new MarTech tools to expand our capabilities and ensure a seamless connection with our existing systems. • Continuously test and analyze marketing automation processes, lead management workflows, and campaigns to improve conversion rates and overall performance. • Collaborate with cross-functional stakeholders including Marketing, Sales Operations, and Engineering to understand business requirements and align our technology stack to support their goals. • Solve key marketing challenges by improving attribution models, lead assignment processes, data accuracy, and funnel analysis. • Develop and maintain clear documentation for all marketing processes, providing guidance and a reference for the entire team. • Collaborate on AI-driven Marketing Operations initiatives, shaping how AI-powered tools such as Clay, data enrichment, and automation are used within Marketing to improve scalability, accuracy, and performance. About our team The Marketing Operations team is the strategic backbone, part of the Business Operations Vertical and is the operational engine of the entire marketing department. We are the architects of the systems, processes, and data that power global growth. We partner closely with our CMO and marketing directors to turn big-picture strategy into reality, while working hand-in-hand with teams like Data Analytics and Commercial Systems. We are a team of builders and problem-solvers, focused on creating a scalable foundation for the future. What's in it for you? • Flexible time off: Autonomy to manage your work-life balance. • 401k matching: Up to 4%. • Health insurance: Two Blue Cross Blue Shield plans with 99% company contribution to the base plan and 75% for dependents and spouses, plus $25/month to HSA. • Vision and Dental Insurance: Dental Buy-up plan option, 50% company contributions to premiums for both employees, dependents and spouses for both. • Employee Assistance Program: 100% confidential and free. • Employer paid Short Term Disability + $50,000 Life Insurance • Parental leave: 12 weeks of company paid primary caregiver leave, 3 weeks of company paid secondary caregiver leave, $1,500 new parent bonus, and 4 week flexible return to work plan. • Wellbeing support: Subsidized ClassPass subscription. • Referral bonus: Earn rewards for bringing in new talent. Who you are • Extensive experience in a marketing operations role. • Solid experience with marketing automation platforms like Hubspot or Marketo. • Good level of CRM (Salesforce) or sales-process understanding (i.e. Lead > Opportunity conversion) • Experience implementing and managing various MarTech tools, such as intent data platforms, spam prevention, or event management software. • A results-driven mindset with a strong ability to analyze data to inform marketing decisions and measure ROI. • Exceptional attention to detail, great time management, and clear communication skills. • A collaborative team player who can also work independently and thrive in a fast-paced, service-oriented environment. • A genuine curiosity for AI and a willingness to actively experiment with AI-powered tools as part of daily work — not just as a user, but as someone who identifies where AI can improve marketing operations processes and drives those initiatives forward. We welcome • Previous experience working in a high-growth B2B SaaS or technology company. • Hands-on experience with API-based integrations, connecting MarTech tools and troubleshooting sync behaviour across platforms. • Project management skills with a proven ability to see projects through to successful completion. • Experience with content management systems like Storyblok. • Familiarity with data visualization in BI tools like Looker and advanced analysis in Excel. In addition to benefits and other Lighthouse total rewards, the annual base salary for this role ranges from $81,000.00 - 99,500.00 USD. We benchmark our salary ranges for new hires in relation to the role, level, and role location; however, we consider a multitude of factors, to include relevant experience, skills, and education/training, to determine compensation within the identified range. Thank you for considering a career with Lighthouse. We are committed to fostering a diverse and inclusive workplace that values equal opportunity for all. We welcome candidates from all backgrounds, regardless of age, gender, race, religion, sexual orientation, and disability. We actively encourage applications from individuals with disabilities and are dedicated to providing reasonable accommodations throughout the recruitment process and during employment to ensure all qualified candidates can participate fully. Our commitment to equality is not just a policy; it's part of our culture. If you share our passion for innovation and teamwork, we invite you to join us in shaping the future of the hospitality industry. At Lighthouse, our guiding light is to be an equal opportunity employer, and we encourage individuals from all walks of life to apply. Not ticking every box? No problem! We value diverse backgrounds and unique skill sets. If your experience looks a little different from what we've described, but you're passionate about what we do and are a quick learner, we'd love to hear from you. We value the unique perspective and talents that you bring, and we're excited to see how your light can shine within our team. We can't wait to meet you and explore how we can grow and succeed together, illuminating the path towards a brighter future for the industry.