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ManagerFull-time
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Strategic Account Manager to join our team at Lighthouse. This role focuses on ensuring client success through outstanding service and building long-term relationships.
Key Responsibilities
- →Lead strategic account planning using strong project management skills
- →Manage account renewals, upselling processes, and contract renegotiations
- →Conduct Quarterly Business Reviews (QBRs) and Health Checks
- →Deliver regular training sessions and webinars for customers
- →Partner with Business Development Managers to minimize churn and drive growth
- →Interface across internal teams to resolve client issues and support adoption
- →Identify expansion opportunities and increase share of wallet across accounts
- →Maintain accurate CRM records in Salesforce
- →Provide insights on competitive market and partnership activity
Requirements
- ✓Proven experience in revenue management, marketing/sales/distribution, or service delivery to hotels
- ✓Strong communication skills, including experience working with C-level stakeholders
- ✓Fluent in English. Thai or Chinese will be highly valued
- ✓In-depth understanding of the hotel industry, including brands and management structures
- ✓Comfortable managing multiple priorities in a fast-paced environment
- ✓Strong analytical, problem-solving, and client relationship skills
- ✓Excellent planning, presentation, and sales abilities
- ✓Proficient with Excel, Word, PowerPoint, Salesforce
- ✓Experience with hotel systems (PMS, CRS, RMS) is a big advantage
- ✓Knowledge of rate parity, wholesale channels, and bed banks is a plus
- ✓Self-motivated and team-oriented with a drive to succeed
Benefits
- ★Flexible working environment: Work from home or at one of our global offices
- ★Flexible time off: Autonomy to manage your work-life balance
- ★Collaborative team: High-bar, friendly, creative, and passionate colleagues
- ★Career development: Workshops, frameworks, tools, training, and processes to realize your full potential
- ★Impactful work: Shape products relied on by 75,000+ users worldwide
- ★Competitive compensation: Proactively maintained to value your work
- ★Referral bonuses: Earn rewards for bringing in new talent
