Strategic Account Manager - Japan at Lighthouse

At Lighthouse, we’re on a mission to disrupt commercial strategy for the hospitality industry. Our innovative commercial platform takes the complexity out of data, empowering businesses with actionable insights, advanced pricing tools, and cutting-edge business intelligence to unlock their full revenue potential. Backed by $370 million in series C funding and driven by an unwavering passion for growth, we’ve welcomed five companies into our journey and have surpassed $100 million in ARR in 2024. Our 850+ teammates span 35 countries and represent 34 nationalities. At Lighthouse, we’re more than just a workplace – we’re a community. Collaborative, fun, and deeply committed, we work hard together to revolutionize the hospitality sector. Are you ready to join us and shine brighter in the industry’s most exciting rocket-ship? 🚀 What you will do As an Strategic Account Manager at Lighthouse, you will ensure client success through outstanding service and a strong focus on long-term relationships. You’ll deliver white-glove support to our top-tier clients, proactively helping them to maximize the value of our products. Your goal will be to reduce churn, drive renewals, and expand our footprint across accounts. This strategic role blends data analysis, client engagement, and cross-functional collaboration to create unmatched customer experiences. Where you will have impact • Lead strategic account planning using strong project management skills • Manage account renewals, upselling processes, and contract renegotiations • Conduct Quarterly Business Reviews (QBRs) and Health Checks • Deliver regular training sessions and webinars for customers • Communicate new features and functionalities to all accountsPartner with Business Development Managers to minimize churn and drive growth • Interface across internal teams to resolve client issues and support adoption • Identify expansion opportunities and increase share of wallet across accounts • Maintain accurate CRM records in Salesforce • Provide insights on competitive market and partnership activity • Leverage AI driven insights and automation across CRM, conversation intelligence and commercial data to improve forecast accuracy, elevate pipeline quality, ensure smarter account execution, and continuously optimise sales processes in partnership with Sales Operations. About our team You’ll be joining our Sales team within the wider Revenue department. We are a global team of over 150 sales professionals across 24 countries. You will be part of our APAC hiring department—a team of 36 people focused on growing our market share in both mature and emerging territories. We work closely with hotels and short-term rental providers to help them improve their revenue through our technology. What's in it for you • Flexible time off: Autonomy to manage your work-life balance. • Career development: Workshops, frameworks, and training to maximize your professional potential. • Impactful work: Shape products relied on by 85,000+ users worldwide. • Referral bonuses: Earn rewards for bringing in new talent. Who you are • Proven experience in revenue management, marketing/sales/distribution, or service delivery to hotels • Strong communication skills, including experience working with C-level stakeholders • Fluent in English and Japanese will be highly valued • In-depth understanding of the hotel industry, including brands and management structures • Comfortable managing multiple priorities in a fast-paced environment • Strong analytical, problem-solving, and client relationship skills • Excellent planning, presentation, and sales abilities • Proficient with Excel, Word, PowerPoint, Salesforce • Experience with hotel systems (PMS, CRS, RMS) is a big advantage • Knowledge of rate parity, wholesale channels, and bed banks is a plus • Self-motivated and team-oriented with a drive to succeed • You are AI curious and performance obsessed. You actively explore how automation, generative AI and data driven insights can improve coaching, forecasting and deal execution. You see AI as a lever to optimize results, not as a trend. We welcome • Experience using Salesforce or similar CRM tools. • A strong interest in the travel and hospitality industry. Thank you for considering a career with Lighthouse. We are committed to fostering a diverse and inclusive workplace that values equal opportunity for all. We welcome candidates from all backgrounds, regardless of age, gender, race, religion, sexual orientation, and disability. We actively encourage applications from individuals with disabilities and are dedicated to providing reasonable accommodations throughout the recruitment process and during employment to ensure all qualified candidates can participate fully. Our commitment to equality is not just a policy; it's part of our culture. If you share our passion for innovation and teamwork, we invite you to join us in shaping the future of the hospitality industry. At Lighthouse, our guiding light is to be an equal opportunity employer, and we encourage individuals from all walks of life to apply. Not ticking every box? No problem! We value diverse backgrounds and unique skill sets. If your experience looks a little different from what we've described, but you're passionate about what we do and are a quick learner, we'd love to hear from you. We value the unique perspective and talents that you bring, and we're excited to see how your light can shine within our team. We can't wait to meet you and explore how we can grow and succeed together, illuminating the path towards a brighter future for the industry.