Implementation Consultant - Flemish Speaking at Lightspeedhq

We are looking for a full-time Dutch-speaking Implementation Consultant to join our Launch Services team in Ghent (Dutch - Flemish speaking market). In this role, you will be responsible for delivering product orientation and training sessions to new Dutch-speaking Lightspeed Restaurant customers through virtual onboarding sessions. Your goal is to ensure customers fully understand the POS software and feel confident to successfully set up and launch their business operations. To succeed in this role, you bring strong customer service experience, a background in hospitality is highly valued, and you thrive in a fast-paced, high-energy environment where adaptability is key. What you’ll be responsible for • Act as a Lightspeed product expert, delivering engaging virtual onboarding sessions to new and existing customers in the BE market. • Train customers on specific product features based on their workflows and operational needs. • Lead one-on-one and group training sessions, adapting your approach to different skill levels and learning styles. • Build and maintain strong relationships with customers to support their success, satisfaction, and growth. • Ensure a high level of customer satisfaction throughout the post-sales journey, including onboarding, follow-ups, and handover to support teams. • Create and manage documentation related to onboarding processes and product training. • Continuously develop your knowledge of Lightspeed’s core products and add-ons. • Participate in team meetings to collaborate, share best practices, and exchange product knowledge. • Work closely with Implementation Specialists, Coordinators, and other internal teams to ensure a smooth and timely launch for customers. What you’ll bring to the team • Experience in customer-facing roles (ideally within B2B or B2C environments) • Experience in the restaurant or hospitality industry • Experience delivering training, onboarding, or educational sessions • Ability to quickly learn, understand, and explain technical concepts • Fluency in Dutch (spoken and written) • Good communication skills in English (spoken and written) Nice to have (but not required) • Previous experience in a technical role (software, IT, or technical support) • Familiarity with Apple tools, web technologies, or networking • Understanding of restaurant POS systems Who you are • Strong time management skills with the ability to prioritize effectively • A critical thinker with solid problem-solving abilities • Curious and proactive, with a willingness to challenge the status quo and explore new approaches • Passionate about continuous learning and development • Able to work independently while being a strong team player • Positive, motivated, and able to balance fun with focus What’s in it for you? Come experience Lightspeed… • Real career growth opportunities in a fast-scaling company • A team environment that combines impact with opportunity • Exposure to modern, industry-leading technology • Continuous learning and skill development • A diverse and inclusive workplace …and enjoy great benefits: • Lightspeed share scheme (everyone is an owner) • Pension plan • Health insurance • €400 annual health & wellness benefit • Mental health support, counselling & coaching services • 25 vacation days per year • Paid parental leave and support • LinkedIn Learning license • Volunteer day • Public transport allowance We know you’re more than your CV. If you’re not sure you meet every requirement, we still encourage you to apply and give it a try! To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes. Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Where to from here? Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here. Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs. Who we are: Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks. Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries. Lightspeed handles your information in accordance with our Applicant Privacy Statement.