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Mid LevelContractJavaScriptPythonJavaRustAWSMachine LearningGitAI
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are seeking a highly motivated and skilled Technical Support Engineer to join our customer support team at LILT. As a Technical Support Engineer for the Lilt platform, you will work directly with our customers and linguists to help them resolve issues while working with our platform and contribute to improving our AI platform.
Key Responsibilities
- →Be a key source of knowledge on the LILT platform and APIs, the underlying web-stack technologies, and industry-standard integration methods and best practices.
- →Interact regularly with Engineering, Production, and cross-functional management on high-profile technical issues to the product support team.
- →Reproduce customer issues, file bug reports, and coordinate the delivery of fixes.
- →Analyze customer data, including log files, stack traces, browser traces, and thread dumps.
- →Author knowledge base articles and drive internal knowledge-sharing initiatives.
- →Be prepared to work in a 24x5 shift environment
Requirements
- ✓Highly technical with an interest in internet technologies and knowledge of technical processes (SQL, HTML, JavaScript, PHP, Java, Scripting)
- ✓Experience with a monitoring tool like Datadog
- ✓Experience within the localization industry and multiple languages is a plus
- ✓Experience in a Technical Support team setting (preferably in enterprise application software support) for more than 2 years
- ✓SQL/Relational Databases - minimum 2-5 years
- ✓Linux environment and kernel - minimum 2-5 years
- ✓Scripting (Bash, Python, etc.) - minimum 2-3 years
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