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SeniorFull-timeRust
Salary Range
$31,824 - $43,056 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager to join our team. This role focuses on guiding clients throughout their journey with LinkedIn Talent Solutions, from onboarding and adoption to long-term value realization.
Key Responsibilities
- →Partner with Sales/ADs to introduce and establish customer relationships
- →Own and execute implementation and onboarding plans for new customers and new product purchases
- →Drive early adoption, including end-user onboarding within the first 90 days when required
- →Build and execute customer success plans aligned to shared goals and performance metrics
- →Align LinkedIn solutions to the customer’s business objectives and hiring strategy
- →Drive ongoing adoption through learning and education plans, emphasizing scalable and self-service learning
- →Use customer engagement data to identify gaps and recommend actions to improve usage and outcomes
- →Partner with Sales on retention and renewal readiness
- →Identify risks early and support mitigation through proactive engagement
- →Maintain strong stakeholder relationships across assigned accounts
Requirements
- ✓Experience in customer success or account management
- ✓Strong understanding of talent solutions or HR technology
- ✓Excellent communication and relationship-building skills
- ✓Ability to analyze customer data and identify opportunities for value realization
- ✓Experience with post-sales customer engagement and retention strategies
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