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Operations Analyst, LSS Customer Success & Services Team at LinkedIn3
LinkedIn3Sunnyvale, CA, us·2d ago
Entry LevelFull-timeRust
Salary Range
$25,500 - $34,500 /year
This salary is estimated based on similar roles. The actual salary may vary.
Key Responsibilities
- →Manage daily assignments, communications, and record keeping for implementation, pilot, and enablement opportunities globally
- →Maintain updated capacity plans for the Global Services Team to ensure equitable assignment processes
- →Complete regular reporting and data requests to showcase the impact of strategic initiatives
- →Conduct regular audits of pre-sales deals to ensure deal management process accuracy
- →Leverage Smartsheets and D365 to manage program pipeline, update customer data, and maintain input completion metrics
- →Manage LSS Global Services CSAT survey process to collect feedback from customers
- →Interface with CS & Services leadership teams on program logistics and operational needs
- →Assist in creating and updating program management assets, including internal resources and KPI reports
- →Partner with Customer Success Sales Operations Team to evolve program materials
Requirements
- ✓Excellent organization and attention to detail
- ✓Clear communication skills
- ✓Comfort working with large sets of data
- ✓Experience with Smartsheets and D365
- ✓Ability to build cross-functional relationships
- ✓Project management capabilities
- ✓Understanding of deal management processes
- ✓Experience with capacity planning and team communications
