Customer Success Application Engineer at Litmus

WHO IS LITMUS Litmus is building the data foundation that powers industrial AI. AI doesn’t work without real-world, contextualized data - Litmus makes that data usable. As AI adoption accelerates, most industrial environments still can’t access or use their operational data. We solve that gap. We’re a growth-stage software company helping manufacturers access, structure, and use real-time data from machines, systems, and sensors at the edge. Our platform sits at the intersection of edge computing, AI, and industrial operations, enabling some of the world’s largest companies to run operations in real time, reduce downtime, and optimize production. Backed by leading investors and trusted by global manufacturers and partners like Google, Microsoft, Dell, Oracle, and Mitsubishi, Litmus is powering the shift toward software-defined manufacturing. WHY JOIN LITMUS BUILD THE INFRASTRUCTURE THAT MAKES INDUSTRIAL AI POSSIBLE AI is moving beyond the cloud and into the physical world. At Litmus, you’ll build the infrastructure that enables real-time data to power AI and machine learning systems in production environments. WORK ON PROBLEMS WHERE SOFTWARE MEETS THE REAL WORLD Most AI systems fail without access to real-world data. You’ll build the layer that makes them viable in production. We solve challenges at the intersection of distributed systems, real-time data, and industrial constraints — where reliability, scale, and performance are non-negotiable. HAVE REAL IMPACT, FAST You’ll work on systems used by real customers in production, with direct impact on product and company trajectory. As a scaling company, we move quickly. You’ll have ownership, visibility, and the ability to shape both product and company as we scale. JOIN A HIGH-PERFORMANCE TEAM We’re building a team that holds a high bar and pushes each other to improve. You’ll work alongside experienced operators, engineers, and leaders who have done this before and are building again at scale. We hire people who take ownership, move quickly, and care about outcomes. No passengers. OUR CULTURE At Litmus, the team is collaborative, curious, and low ego. People are scrappy, take ownership, and look for ways to make an impact. We value empathy just as much as execution, whether that’s in how we build, how we communicate, or how we support each other. We’re a growing company, so things move quickly and not everything is perfectly defined. If you enjoy figuring things out, working closely with others, and making steady progress, you’ll do well here. ABOUT THE ROLE – APPLICATION ENGINEER The Application Engineer works with prospective and existing Litmus customers to develop solutions that demonstrate measurable value to the end user and customer business. The Application Engineer leads the development and configuration of the Litmus Edge and Litmus Edge Manager products during both proof of concept projects and production implementations. During a proof of concept project, the Application Engineer supports the Sales Engineer by providing best practice configuration and design information to expedite value from the project as quickly as possible. The Application Engineer will also develop custom or more complex configurations needed when a customer requires specific functionality to be demonstrated during the proof of concept. Additionally, the Application Engineer will also lead production implementations and configurations of the Litmus Edge and Litmus Edge Manager products. The Application Engineer will work closely with the end users to provide support during product implementations. In cases where Litmus has been commercially contracted to perform the implementation, the Application Engineer will ensure a successful implementation by performing all contracted technical responsibilities. Post implementation, the Application Engineer also provides Level 3 support to existing customers via the Litmus Service Desk. Finally, the Application Engineer works closely with the Senior Technical Account Manager and the Sales team to help drive product expansion with existing customers by providing ideas and suggestions to help expand product footprint, functionality and services with our customers. They also provide input to the Sales Team to help shape and review technical aspects of proposals. RESPONSIBILITIES: - Validate customer requirements for proof of concept and production implementations - Perform Litmus Edge and Litmus Edge Manager product configuration during proof of concepts or production implementations - Develop innovative ways for customer to maximize value from the Litmus products - Maintain and contribute to internal library of solutions and best practices for deploying the Litmus Edge Product Suite - Own assigned areas of documentation and ensure that content is relevant and current - Be a technical expert on implementing Litmus Edge and Litmus Edge Manager into a customer environment - Provide feedback to the Sales Team regarding technical architectures and configuration requirements contained in proposals and to provide industry and technical knowledge to support pursuits - Work with the Sales Engineers to enhance and maintain the quality and effectiveness of demonstration scenarios - Provide expert technical support to Litmus Service Desk to troubleshoot and provide L3/L4 support - Work with Account Executives to provide product, business and technical knowledge in support of sales activities and strategies. - Responsible for providing feedback from the market to Product Management and Development regarding additional products including gaps between product functionality and market/customer demands, as well as documenting bugs and suggesting new features. - Communicate with Product Management and Development to provide valuable field input into new product requirements. - Stay abreast of product roadmap as well as understanding the scenarios, features and functions within each of the products and how these are applied to address business and technical issues. This includes participating in internal software testing, delivering internal training and providing support for Litmus Partners and Value Added Resellers as necessary. - Work with colleagues to enhance and maintain the quality and effectiveness of demonstration scenarios. Ensure smooth presales to implementation account transitions by facilitating "handoff" process with a focus on continuous customer satisfaction. - Provide sales with ongoing support in fulfillment of RFI's, RFP's and other customer/prospect driven requests. - Where necessary, engage marketing and field presales to deliver webinars including recorded or live demonstrations. - Provide assistance and expertise to Litmus Partners and Value Added Resellers during the sales cycle to include analysis of prospects business requirements, solution architecture and solution presentations. - Attend conferences, participate in Customer Meetings and Customer Focus Groups to stay on top of changes in business issues, requirements, regulations and technology to understand where the market is going. - Participate in local, national and international Customer User Group conferences. QUALIFICATIONS - Experience in a manufacturing environment, specifically delivering solutions pertaining to the shop floor, automation, industrial Internet of Things, or analytics - Familiar with network protocols and architecture - Experience coding in languages such as java script or python - Experience with Kubernetes and Docker - Understanding of databases - Familiarity with Linux based systems - Technical skills in Cloud and Hybrid Cloud Infrastructure with one or more of the major vendors such as Azure, AWS, GCP, and Cloudera. - Experience performing in a customer facing / interactive role - Self starter and able to work independently as well as in a team environment - Enjoys solving problems - Enjoys staying abreast of new technology and continually learning new things - Able to adapt to change in a fast-paced environment.