IT Support Engineer at Livekit

LiveKit is revolutionizing the AI landscape by providing the network infrastructure that powers multimodal AI interfaces, enabling seamless audio and visual interactions. Founded in 2021, LiveKit has rapidly grown to support over 3 billion calls annually, 200,000+ developers globally, and industry leaders like OpenAI, Salesforce, Spotify, and Meta. We are a company of builders creating software stacks for other builders. Our infrastructure underpins products that must be secure, reliable, and fast from day one. HOW WE WORK You’ll thrive at LiveKit if you are: - Obsessed with making the best product and experience for our customers and colleagues. - Known as the go-to person for tackling tough, ambiguous problems and bringing order to chaos. - A hard worker who can both build and ship fast while still caring deeply about polish, detail, and quality. - A fast learner who frequently picks up new tools, systems, and skills. ABOUT THE ROLE We are hiring an IT Support Engineer to own frontline IT support and endpoint operations at LiveKit, with a focus on building reliable, low-friction systems that help a distributed team move fast. This role sits at the intersection of support, identity, device management, and internal enablement. You will be working primarily in an Okta, Workspace ONE, Slack, and Google Workspace stack. You will partner closely with Security and Engineering to ensure our internal environment is secure by default, well-documented, and easy to operate. This is an individual contributor role with the ability to grow with the business as we scale our team, devices, and enterprise requirements. Candidates based in PT or MT time zones are preferred. WHAT YOU’LL DO IT SUPPORT AND INTERNAL ENABLEMENT - Own day-to-day IT support for employees across time zones, including triage, troubleshooting, and resolution for hardware, software, access, and network issues. - Provide high-quality onboarding and offboarding, ensuring new hires are productive quickly and departures are handled cleanly (device return, access removal, account deprovisioning). - Build and maintain internal documentation, runbooks, and self-serve workflows that reduce repeated requests and improve employee experience. - Operate a reliable ticketing and prioritization system, with clear communication and strong follow-through. IDENTITY, ACCESS, AND ENDPOINT OPERATIONS - Administer and improve identity and access workflows in Okta, including group strategy, app assignments, SSO configurations, and access request patterns. - Manage endpoint fleet operations using Workspace ONE, including provisioning, configuration baselines, patching workflows, encryption posture, and inventory hygiene. - Own laptop lifecycle management: procurement, standard builds, repairs, replacements, asset tracking, and secure disposal. - Partner with Security to support access reviews, MFA enforcement, device posture policies, and incident response needs (while keeping IT operations pragmatic and low-friction). SAAS ADMINISTRATION AND COLLABORATION TOOLING - Administer Google Workspace, including user lifecycle management, groups, shared drives, permissions, and baseline configuration standards. - Administer Slack workspace operations, including access management, role-based administration, and configuration that supports both productivity and security needs. - Improve SaaS sprawl and vendor hygiene by helping maintain an accurate inventory of internal tools, owners, and renewal timelines. - Support rollout of new internal tools and changes with clear planning, documentation, and stakeholder coordination. CROSS-FUNCTIONAL PARTNERSHIP AND CONTINUOUS IMPROVEMENT - Partner with Security, Engineering, and Operations to translate requirements into practical IT controls and workflows. - Identify operational gaps and lead projects to close them, such as better onboarding automation, improved device compliance reporting, or clearer ownership of internal systems. - Provide visibility into IT health, recurring issues, and improvement opportunities through lightweight metrics and regular updates. WHO YOU ARE Must-haves - 3+ years of experience in IT support, IT operations, or a closely related role, ideally in a fast-moving, remote-first environment. - Hands-on experience administering Okta (or a similar identity provider) and implementing practical access management workflows. - Hands-on experience with modern MDM tooling, ideally Workspace ONE (or equivalent), including provisioning and configuration enforcement. - Strong working knowledge of Google Workspace administration and common endpoints (macOS strongly preferred). - Excellent written and verbal communication skills. You can explain technical steps clearly and keep stakeholders informed without overloading them. - Strong ownership and judgment. You can prioritize, handle ambiguity, and build systems that reduce future work. Bonus points for - Experience supporting security and compliance needs (SOC 2, ISO 27001) through IT controls and evidence-friendly processes. - Familiarity with device security posture concepts: EDR, disk encryption, patch compliance, and access hygiene. - Scripting or automation experience (for example with Bash, Python, Google Apps Script, or Okta workflows) to reduce manual work. - Experience supporting globally distributed teams, including logistics for hardware and device returns. WHAT WE OFFER - The opportunity to build and mature an IT function at a company defining how AI-powered applications are built. - A chance to shape how IT, Security, and Engineering work together from the ground up. - Competitive salary and equity package. - Work from anywhere in the world. - Health, dental, and vision benefits. - Flexible vacation policy.