Loading...
SeniorFull-timeAI
Salary Range
$43,095 - $58,305 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager to join our team at Loopio. This role focuses on building and maintaining strong relationships with Enterprise customers, driving engagement, and ensuring customer satisfaction in a rapidly growing SaaS company.
Key Responsibilities
- →Build meaningful relationships with Loopio's Enterprise customers through engaging emails, phone calls, and in-person meetings
- →Partner with the Customer Enablement Manager to ensure a seamless transition from onboarding to the nurture phase
- →Develop creative strategies to increase customer engagement, drive growth, reduce churn, and produce Loopio advocates
- →Manage key metrics that feed into team-based goals around retention, growth, and advocacy
- →Build engaging success plays, email templates, and meeting frameworks to streamline Customer Success activities
- →Execute Loopio training sessions and webinars through online demonstrations
- →Measure and action on engagement data through our Customer Health Score framework
- →Work with Product Teams to champion customer insights and stories
- →Share Customer Success stories through case studies, blog posts, and internal communication
- →Work with the Support & Services Team to ensure alignment and provide a cohesive Loopio experience
Requirements
- ✓Impeccable written and oral communication skills
- ✓Superb relationship building skills with a proven ability to cultivate deep and meaningful relationships
- ✓Extremely analytical with the ability to leverage data in decision making
- ✓Highly organized with excellent time management skills
- ✓Results oriented with a focus on achieving goals
- ✓At least 3 years of Account Management, Customer Success, or similar experience
- ✓Experience in a SaaS company is a plus
- ✓Experience writing sales proposals or responding to RFPs is a huge plus
Free to sign up. Takes 30 seconds.
