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ManagerFull-time
Salary Range
$164,560 - $222,640 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a QA Manager to join Lovepop, a company that creates magical paper art cards and gifts. This role is responsible for ensuring the timely delivery of high-quality products that meet customer, quality, and safety standards.
Key Responsibilities
- →Own overall factory quality performance, ensuring finished products consistently meet Lovepop’s quality, safety, and customer standards.
- →Lead and maintain compliance systems including SMETA, ISO (9001), and FSC, ensuring audit readiness at all times.
- →Establish, document, and continuously improve quality standards, inspection criteria, SOPs, and control plans across all production stages.
- →Build and operate an effective Quality Planning process for new products, ensuring risks are identified and mitigated before mass production.
- →Oversee incoming, in-process, and final quality control, ensuring defects are detected early and corrective actions are implemented sustainably.
- →Drive root cause analysis (5 Why, Fishbone, Pareto, etc.) for quality issues and lead corrective & preventive actions (CAPA).
- →Lead, coach, and develop the QA & QC team, including team leaders, inspectors, building strong ownership and problem-solving capability.
- →Partner closely with Design, NPD, Production, and Procurement to balance creativity, manufacturability, cost, and quality in a high-mix environment.
- →Define, track, and report quality KPIs (defect rate, rework, scrap, customer complaints, audit findings) to senior leadership.
- →Promote a quality culture where quality is built into the process, not inspected at the end.
- →Continuously improve quality performance while supporting low-volume, highly customized production requirements.
Requirements
- ✓Bachelor’s degree in Engineering, Quality Management, Industrial Engineering, or a related field.
- ✓5+ years of experience in Quality Management within manufacturing, preferably high-mix / low-volume or design-driven products.
- ✓Proven experience leading QA/QC teams in a factory environment.
- ✓Hands-on experience with SMETA, ISO systems, and FSC compliance; audit participation or ownership is required.
- ✓Strong knowledge of quality tools: SPC, FMEA, Control Plans, Root Cause Analysis.
- ✓Experience working closely with Design, NPD, and Production teams during new product launches.
- ✓Comfortable working in environments with frequent product changes and variability.
- ✓Strong data analysis and reporting skills; able to translate data into clear actions.
