Technical Support Engineer at Lumana

About the Role

We are looking for a Technical Support Engineer to join Lumana, an AI video security platform that delivers unmatched visibility and control. In this hands-on role, you'll troubleshoot complex hardware and software issues across our full stack, including networking, edge devices, and cloud-connected components.

Key Responsibilities

• →Own end-to-end technical troubleshooting and field diagnostics across networking, edge devices, infrastructure, and system integrations
• →Identify root causes of system and network issues, drive resolution, and proactively mitigate risks
• →Maintain reliable, secure, and scalable network and infrastructure environments
• →Deploy, configure, and maintain servers, virtual machines, operating systems, storage, and related infrastructure
• →Configure and manage networking components including routers, switches, firewalls, VPNs, load balancing, and WAN connectivity
• →Monitor system and network performance, lead incident response, and ensure high availability
• →Partner cross-functionally with Engineering, QA, and Product to surface defects and validate fixes
• →Coordinate testing and validation of new hardware and software
• →Develop scripts, tooling, and automation to improve diagnostics and support workflows
• →Create and maintain technical documentation, investigation logs, and internal knowledge resources