Customer Success Manager (d/f/m) at Luminovo

🚀 YOUR OPPORTUNITY Luminovo is in the middle of a global expansion, bringing our European success story to Canada, the United States, and Mexico. This is your chance to be one of the pioneers and join our team in North America! - You are passionate about Customer Success and a B2B SaaS enthusiast? - You want to be a strategic partner for your customers, not a transactional support agent? - You want to create measurable impact across a trillion-dollar industry? - You want to progress in your career and work with mid-size and enterprise customers? As Customer Success Manager at Luminovo, you're working with our customers along the entire customer lifecycle, from onboarding to renewal to upsell/expansion. 🤓 OUR PRODUCT Luminovo is the first all-in-one supply chain platform built specifically for the electronics industry. Whether it's an OEM designing or procuring electronics in-house or an EMS, with a procurement and sales team – our software helps them control their complete electronics supply chain. 🎯 PERFORMANCE OBJECTIVES To be successful in this role, you will: - Success: Proactively manage your portfolio and ensure customers get the greatest possible value out of our product. - Onboarding: Facilitating a seamless onboarding experience for new customers by conducting interactive user trainings or workshops. - Insights: Collect and share data to build a deep understanding of users' needs and pain points. - Product: Assist the product and engineering teams with occasional software testing and providing feedback from the customer’s perspective. - Growth: Negotiate contract renewals and drive the expansion/upsell of customer contracts. - Expertise: Deepening your knowledge of our product, the electronic industry, and customer success best practices. - Embrace AI: Stay curious and leverage modern tools and new technologies to enhance your productivity, our internal practices, and overall efficiency. We are a supply chain platform deeply rooted in AI, and as Luminerds, we practice what we preach to the electronics industry! Industry knowledge is a major advantage for this role, but what counts is whether you're a fast learner, motivated to dive deep into complex software, and passionate about electronics! 🤓 WHOM YOU’LL BE WORKING WITH - Sam [Upgrade to PRO to see link] our Business & Operations Lead for North America - Markus [Upgrade to PRO to see link] our Team Lead Customer Success in Europe and his team - Matt [Upgrade to PRO to see link] our Sales Lead for North America - Max [Upgrade to PRO to see link] who is leads our Revenue Operations team and is in charge of our CRM (Hubspot), supporting you with dashboards, sequences, forecasts, and more - Mark [Upgrade to PRO to see link] our Head of Marketing, to align on positioning/messaging and drive strategic growth initiatives - Our Sales and Product Team to fully understand our product roadmap, potential constraints, and share product-related customer feedback ⚡️ SKILLS, KNOWLEDGE, AND EXPERTISE Just so you know – we purposefully did not create a standard list of minimum qualifications for this role. We care much more about your motivation and ability to help us accelerate technical progress than we care just about your CV. If you're interested to find out more about why we banned requirements from our performance profiles – see here [Upgrade to PRO to see link] 💬 Language requirements Fluency in English is a must for this role, because you'll be working with English-speaking customers from Canada and the US. Spanish 🇲🇽 and French 🇫🇷 fluency are a huge plus, so we can cater even better to francophone Canadian customers or customers from Mexico. 🏡 Work setup You can join our team in a hybrid setup in Austin, Texas in the United States. We have our global HQ in Munich, Germany, an established hub in NYC, and a growing presence in Austin (our future main hub in the USA). ✈️ Travel We regularly meet for team retreats and attend selected industry events, which means you'll be traveling occasionally. Travel expenses will of course be covered by us. ⚡️ ABOUT LUMINOVO Luminovo is the first electronics supply chain platform that unites all data, processes, and stakeholders in the trillion-dollar electronics industry [Upgrade to PRO to see link] We fundamentally believe that technology is the best tool that humankind has developed to tackle the biggest challenges we face as a society today. And we want to do our share in accelerating technological progress. We bring innovations to life faster and cheaper by creating a more connected and resilient electronics supply chain. To date, over 300 active customers worldwide are working with us towards this shared goal. Supported by leading investors such as Cherry Ventures, General Catalyst/LaFamiglia, Chalfen Ventures, and others, we have raised more than €20 million [Upgrade to PRO to see link] Our core principles: putting people first & building great things As a remote-first company headquartered in Munich, our brilliant team is spread across cities including Munich, New York, Austin, Calgary, Berlin, London, Valencia, Nairobi, and Verona, among others. 🌍 Our team includes a mix of product enthusiasts, people advocates, business masterminds, and engineering experts. Among us are graduates from institutions like Stanford University and the University of Cambridge, as well as talented individuals with unconventional CVs. What matters most is their drive to build great things. We provide an authentic environment based on psychological safety to empower Luminerds from various backgrounds to succeed, grow, and focus on impact. Putting people first means that we deeply care about who our employees are, what makes them unique, and what they excel at. See what employees and candidates have to say about Luminovo on kununu [Upgrade to PRO to see link] and Glassdoor [Upgrade to PRO to see link]