Junior Client Support Specialist (Web Builder) - Philippines (Fully Remote, No Previous Experience Required) at luxurypresence

luxurypresence

Philippines·1d ago

JuniorContractRustFigmaAgileAI

Salary Range

$500 - $500 /month

About the Role

We are looking for a Customer Support Specialist to join Luxury Presence, a leading growth platform for high-performing real estate agents, teams, and brokerages. This role requires Web Design competency and will assist our internal support team with technical product and service requests from customers.

Key Responsibilities

→Respond to internal team requests and queries via Salesforce
→Identify customer needs and help clients and internal teams use specific features
→Analyze and report product issues by testing different scenarios
→Update internal databases with information about technical issues
→Share feature requests and effective workarounds with team members

Requirements

✓Experience with front-end web development and data (HTML / CSS / JSON)
✓Experience with visual production software (Photoshop, Loom, Figma, Canva)
✓Experience as a technical Customer Support Specialist or similar role is an advantage
✓Experience using help desk software, remote support tools, and online software (Salesforce, Slack, Asana, Hubspot, Google Drive)
✓Understanding of how CRM systems work
✓Excellent communication and problem-solving skills
✓Multi-tasking abilities
✓College degree, with Information Systems / Technology preferred
✓Familiarity with the real estate industry is a plus
✓Others:
✓Currently residing in the Philippines
✓Must be willing to take a design assessment
✓Willing to work remotely on a graveyard shift
✓Must have access to own laptop/PC and reliable internet connection with backup
✓Must have at least 1 valid government ID
✓Must have a bank account (or be willing to open one if hired)