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Mid LevelFull-timeReact
Salary Range
CA$40,000 - CA$52,000 /year
About the Role
We are looking for a Spanish Bilingual Global Service Desk Analyst to join our Integrated Global Services team in Canada. This role involves providing tier I support for IT and communications systems while working with a diverse team servicing global clients.
Key Responsibilities
- →Submit fully documented customer issues into a ticket management system
- →Analyze symptoms, determine urgency, and provide resolution to issues
- →Dispatch incidents to Tier II support when first call resolution is not possible
- →Assist with internal and external escalations
- →Look for process improvement opportunities and follow up with peers and leads
Requirements
- ✓2+ years of experience in a technical support role providing tier I support
- ✓Fluency in Spanish in a professional environment
- ✓Excellent Spanish bilingual and English written and verbal communication skills
- ✓Proven ability to troubleshoot and resolve technical and procedural issues
- ✓Ability to adapt to fluctuating customer needs and manage high stress situations
- ✓Capability to establish rapport among peers and colleagues
- ✓Proven ability to provide superior customer service
- ✓Ability and willingness to work an overnight shift
Benefits
- ★Great people and culture
- ★Recognition programs
