Business Operations Manager at Lyft

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Flexdrive is a subsidiary of Lyft that works together with Lyft teams to realize our shared mission. Flexdrive is a member of the Lyft family of companies, although it operates as its own separate and distinct entity within that family of companies. Flexdrive is a fleet management company that manages roughly 15,000 vehicles and is building the future of AV fleet management with operations in the US and Europe. We are looking for an experienced business operations professional who is passionate about developing Flexdrive’s systems, processes, and operations. This role owns the financial modeling and analytics that drive fleet management strategy, including forecasting short- and long-term outcomes, monitoring market conditions, supporting expansion into autonomous vehicles, and translating data into actionable recommendations. You will serve as a subject matter expert across multiple business verticals, reviewing actual spend against forecast, building predictive financial models, identifying anomalies in complex invoice workflows, and supporting month-end close deliverables. This role supports both the rental business and AVs, meaning you will operate across the full spectrum of Flexdrive’s portfolio as we scale. The ideal candidate brings deep analytical rigor, a strong finance foundation, and the ability to operate across business operations, financial operations, and accounting functions while partnering with cross-functional teams to drive efficiency and profitability. Responsibilities: • Financial Modeling & Analytics • Develop a deep understanding of the key operational and financial flows across our business — spanning fleet management, rental operations, vehicle remarketing, and our expansion into autonomous vehicles — to build and maintain complex financial models that forecast P&L impacts with accuracy. • Analyze performance trends across business lines, identifying patterns and drivers that inform strategic decisions around cost optimization, revenue enhancement, and operational efficiency. • Monitor industry conditions, market dynamics, and competitive landscape to proactively surface risks and opportunities; translate external insights into actionable recommendations for leadership. • Produce and present regular performance reporting with clear attribution of forecast to actual variances, emerging trends, and areas of opportunity to improve margins and reduce cost. • Business Operations & Process Ownership • Own and optimize core business processes across fleet operations, vendor management, and financial operations • Review actual spend against forecast on a recurring basis, identifying variances and driving root-cause analysis • Identify anomalies in complex invoice workflows (e.g., OEM parts, depot services, insurance, maintenance) and resolve discrepancies cross-functionally • Build and maintain dashboards, reports, and tracking mechanisms that give leadership real-time visibility into fleet health and financial performance • Drive and support automation of manual processes. • Develop business processes to achieve financial goals. • Work on ad hoc strategic and operational projects as needed. • Month-End Close & Financial Operations • Support month-end close deliverables including fleet/operational reporting, accruals, reconciliations, and variance analysis • Partner with FP&A, Treasury, and Accounting to ensure accurate and timely financial reporting • Develop and document standard operating procedures for recurring financial and operational workflows • AV Fleet Operations Support • Support the financial and operational buildout of Flexdrive’s AV fleet management infrastructure as we scale deployments with partners • Develop cost-per-mile models, depot cost analyses, and unit economics frameworks for AV operations • Collaborate with Strategy, Infrastructure, and Fleet Ops teams to translate AV deployment plans into financial projections • Cross-Functional Partnership • Serve as the connective tissue between Business Operations, Finance, Fleet Operations, and external partners • Partner with cross-functional stakeholders to drive operational efficiency, cost optimization, and process improvement • Communicate financial insights and recommendations clearly to both technical and non-technical audiences Experience: • Bachelor’s degree in Finance, Business, Economics, Accounting, or a related field • 5+ years of experience in business operations, financial planning & analysis, or a related analytical role—ideally in the automotive industry with exposure to autonomous vehicles • Advanced proficiency in Excel/Google Sheets including complex financial modeling, scenario analysis, and data manipulation • Strong foundation in accounting principles, financial reporting, and variance analysis • Experience with month-end close processes, accruals, and reconciliation workflows • Demonstrated ability to build and maintain financial models from scratch in a fast-paced, evolving environment • Excellent communication skills with the ability to present complex analyses to senior leadership • Comfort operating in ambiguity and building processes where none exist • Excellent written and verbal communication skills, with the ability to distill complex analyses into clear, executive-ready insights • Exceptional attention to detail and a track record of producing accurate, reliable analytical work • Ability to manage multiple high priority demands simultaneously; ability to achieve success in situations with high degrees of variation and complexity • Bonus Points • Experience in fleet management, rideshare, rental, or autonomous vehicles • Familiarity with vehicle remarketing, wholesale markets, or fleet lifecycle economics • Experience with BI tools (Tableau, Looker, Mode) or SQL for ad-hoc data analysis • Proficient in Salesforce generating and customizing reports and dashboards • Background working in a high-growth or startup environment where you built systems from zero • Background working on cross-functional initiatives that required aligning operational, financial, and strategic objectives • MBA or CPA Benefits: • Great medical, dental, and vision insurance options with additional programs available when enrolled • Mental health benefits • Family building benefits • Child care and pet benefits • 401(k) plan with company match to help save for your future • In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off • 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible • Subsidized commuter benefits • Monthly Lyft credits and complimentary Lyft Pink membership Note: For this role, candidates must reside in states registered for Flexdrive Services LLC. Flexdrive highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule following the establishment of a Lyft Flexdrive hub or office in Nashville — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Flexdrive considers working in the office at least 3 days per week to be an essential function of this hybrid role. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid The expected base pay range for this position in the Nashville area is $88,560 - $110,700, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process. Flexdrive is an Equal Opportunity Employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. Flexdrive also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Flexdrive will also consider employment for qualified applicants with criminal histories consistent with applicable federal, state and local law.