Quality Risk & Compliance Specialist at Lyra Health

About Lyra Health   Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. Responsibilities • Assist in the implementation and oversight of Quality, Risk, and Compliance programs, ensuring adherence to Joint Commission standards and regulatory requirements. • Help coordinate the verification and documentation of staff credentials, including licensure, certification, and registration. • Support the competency assessment program for staff providing telehealth care, ensuring timely completion of initial assessments and ongoing evaluations. • Assist in identifying, assessing, and mitigating quality, risk, and compliance issues, including participating in investigations and root cause analyses. • Support the development and implementation of quality improvement initiatives, ensuring alignment with organizational goals. • Help facilitate risk management activities, including incident reporting and documentation. • Assist in ensuring compliance with state and federal regulations as well as Joint Commission standards, including facilitating internal audits and supporting accreditation activities. • Coordinate the comprehensive internal auditing process, ensuring adherence to quality, risk, and compliance standards, including follow-up on corrective actions. • Assist in the development and maintenance of policies and procedures related to quality, risk, and compliance to support the organization’s mission. • Audit and coordination of audits for clinical documentation. • Educate staff on quality, risk, and compliance policies, including telehealth-specific standards, and help promote a culture of accountability and continuous improvement. • Help monitor and analyze quality, risk, and compliance data to identify trends and provide actionable insights. Qualifications • 5+ years of experience in healthcare quality, operations, or equivalent experience in a related field. • A master's or Doctoral degree in the health-related field is preferred. • 5+ years of experience monitoring and analyzing quality, risk, and compliance data to identify emerging trends and provide actionable insights. • Strong familiarity or proficiency with key regulatory standards, specifically Joint Commission standards and applicable state and federal regulations. • Proven experience in coordinating and conducting comprehensive internal audits, including auditing for clinical documentation, and managing follow-up on corrective actions. • Capability in identifying, assessing, and mitigating quality, risk, and compliance issues, including participation in investigations and root cause analyses. • Experience in assisting with the development and maintenance of quality, risk, and compliance policies and procedures, and the ability to educate staff on these standards, including telehealth-specific standards. • Experience using Google suite "We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.   By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra.  We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR.  Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives.  If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form.  This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact [Upgrade to PRO to see contact]. For more information about how we use and retain your information, please see our Workforce Privacy Notice."