Sr. Salesforce Developer at Lyra Health

About Lyra Health   Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. About the Role We are seeking an experienced Salesforce Developer to help maintain and enhance our Salesforce instances and processes to allow our organization to scale and our users to thrive. As a part of the Enterprise Systems team, this role will directly impact performance, security and effective business processes by partnering with all teams across Lyra Health. We care deeply about making a difference in people’s lives and hope you do too!  Remote candidates must be physically located within the United States. Responsibilities • Partner and consult with business stakeholders to identify and define requirements, design and build complex, performant business-critical solutions • Experience working with Sales teams and Sales support organizations • Configure and optimize core Service Cloud features, including Omni-Channel, Lightning Service Console, Case Management, Entitlements, Milestones, and Salesforce Knowledge. • Architect and build robust, highly scalable integrations between Salesforce and complex third-party enterprise systems (e.g., CTI/telephony systems like Five9/Genesys, ERPs, or issue-tracking software like Jira). • Able to act as thought leader and subject matter expert for sales processes • Drive defining, estimating, and shaping technical approaches/solutions using best practices • Customize the Salesforce platform using declarative and coded approaches including Lightning Pages, Flow Builder, APEX triggers and classes, and Lightning Components • Develop and execute integration strategies to connect Salesforce with various systems, applications, and data sources, ensuring seamless data flow and business process automation • Design and implement custom solutions using Salesforce integration tools such as APIs, middleware platforms, and connectors to meet needs of business • Conduct investigations and analysis to provide recommendations regarding technology improvements, development best practices, standardization, and upgrades • Monitor, troubleshoot and resolve issues promptly, improve performance, and enhance the overall user experience • Maintain and configure development and test instances for our internal sandboxes • Author and maintain documentation of implementations and integration configurations, protocols, and best practices, and provide training and support to end-users and stakeholders Qualifications • 5+ years experience with the Salesforce application in a technical and/or functional role that has owned defining and delivering custom enterprise solutions • 4+ years of development experience with Salesforce (Apex, Lightning Components, Force.com APIs and Web Services) or other relevant programming experience • 5+ years of experience in general technical development and support • Experience in working with Service Cloud, Design, develop, and implement complex custom solutions within Salesforce Service Cloud utilizing Apex, Lightning Web Components (LWC), and declarative tools (Flows) • Experience working with Sales Cloud, Service cloud, Data Cloud and Marketing Cloud • Experience working with GTM teams and Sales team is essential. • Prior experience with CPQ and involvement in at least one end-to-end CPQ implementation is preferred • Excellent communication and relationship building skills with the ability to share insights and expectations with stakeholders and colleagues, both locally and remotely • Proven ability to integrate multiple SAAS systems with Salesforce using both integration applications as well as custom built integrations (using Salesforce, REST, SOAP APIs) • Ability to create data mapping and transformation processes to ensure data consistency, accuracy, and integrity between Salesforce and integrated systems, while adhering to data security and compliance standards • Deep familiarity with Salesforce security model • Master of problem identification, root cause analysis, and troubleshooting • Intimate knowledge of platform governor limits to enable apps that scale to large data and large numbers of users • Experience with Agile tools and methodologies Preferred Qualifications • Experience with Development Tools and technologies: Visual Studio Code (or similar IDE), Git, SVN etc. • Salesforce Certifications (such as: Platform Developer I, Platform Developer II, or Service Cloud Consultant) • Proven track record of architecting and implementing practical AI use cases within the Salesforce ecosystem (e.g., Einstein Prediction Builder, Next Best Action, Copilot, or generative AI features). • Partner with business stakeholders to identify opportunities where AI and machine learning can optimize workflows and improve data-driven decision-making. "We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.   By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra.  We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR.  Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives.  If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form.  This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact [Upgrade to PRO to see contact]. For more information about how we use and retain your information, please see our Workforce Privacy Notice."