Senior People Partner - Commercial at M Kopa

[[Upgrade to PRO to see link]] Shape People Strategy in Our Largest Market Amid Unprecedented Growth Join M-KOPA’s Kenya People team as we scale from 7 million to 10 million customers, building the talent infrastructure that drives Africa’s financial inclusion revolution. [[Upgrade to PRO to see link]] We are expanding quickly and with intention. Having reached 7 million customers and unlocked over $2 billion in credit, we are now focused on strengthening our people capabilities to maintain this momentum. As the Senior People Partner for Kenya—our oldest, largest, and most strategic market—you will play a key role in attracting, developing, and retaining the talent that empowers 86% of our customers to report an improved quality of life. Why Join During This Growth Phase The timing matters. We've grown our workforce to 2,300+ employees, expanded our agent network to 35,000, and massively increased investment in employee training (53,000+ hours delivered). We're not just hiring—we're building scalable people systems that will define how Africa's leading fintech grows. Your role sits at the centre of this expansion. Kenya represents our deepest market expertise, our largest customer base (over 3 million), and our most significant economic contribution (KES 17.2 billion in taxes). The people strategies you build here will influence how we scale across Nigeria, Ghana, South Africa, and Uganda. Why This Role Transforms People Partnership Careers Perfect for seasoned HR leaders ready to apply their expertise where people strategy directly enables financial inclusion at scale, you'll: - Partner with Kenya's leadership team during pivotal growth—scaling operations that have created 16,000+ jobs while maintaining 86% customer satisfaction - Design talent strategies supporting our goal of 50% female representation across customers, agents, and employees - Lead organizational development for teams ranging from our smartphone assembly facility (grown from 50 to 450 employees) to field operations managing 35,000 agents. [[Upgrade to PRO to see link]] MUST-HAVE QUALIFICATIONS: - Extensive progressive HR experience with significant time partnering with senior executives in fast-growth, complex organizations - Proven track record designing people strategies that drive measurable business results across local and global contexts - Strategic and operational range—equally comfortable with long-term planning and hands-on execution with strong business acumen. [[Upgrade to PRO to see link]] Your Strategic People Impact - Each day, you will combine strategic advisory work with hands-on execution. You’ll collaborate with Kenya’s leadership team to address organizational challenges for operations that serve over 3 million customers, while also contributing to global people initiatives spanning five markets. - You’ll leverage people analytics to track critical metrics—such as employee engagement in our fastest-growing market, retention during periods of hypergrowth, progress toward our 50% diversity goals, and the health of our talent pipeline as operations scale toward serving 10 million customers. - Working onsite in Kenya with hybrid flexibility, you’ll coach managers who support employees driving achievements like delivering 1 million+ health insurance policies, financing more than 4,000 e-motorbikes, and assembling 2 million smartphones locally. - Your change management expertise will help guide transitions as we continue to expand, ensuring we maintain the culture that has made us one of Africa’s fastest-growing companies. Are you ready to build people strategies that will enable us to reach 10 million customers? Join M-KOPA’s Kenya team during this exciting phase of growth WHY M-KOPA? At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility. Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com [Upgrade to PRO to see link] [[Upgrade to PRO to see link]] Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 6 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa. [[Upgrade to PRO to see link]] Important Notice M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply. M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.  M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process. Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date. If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.