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SeniorFull-timeRustReactAI
Salary Range
$66,300 - $89,700 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Senior Customer Success Manager to join our team at MagicSchool, a generative AI platform for teachers. This role involves leading high-level strategic partnerships across major Florida school districts to ensure our tools reduce teacher burnout and accelerate student learning at scale.
Key Responsibilities
- →Manage a multimillion-dollar Florida portfolio while maintaining a strong Gross Revenue Retention (GRR) rate and an expansion quota of $400K-$700K.
- →Lead end-to-end, highly customized implementations for large Florida districts.
- →Partner with Sales on new Florida pilots, delivering a consultative implementation experience that converts pilots into full contracts.
- →Drive active usage across your districts by delivering high-impact training and implementation strategies.
- →Identify at-risk accounts and execute intervention playbooks to maintain a gross churn rate below company thresholds.
- →Build deep trust with district executive leadership, managing accounts with individual ARR values of six-figures or more.
- →Contribute high-level insights to the Customer Success playbook and mentor junior team members.
Requirements
- ✓Significant experience as an individual contributor managing enterprise or strategic accounts in a SaaS environment.
- ✓Proven experience managing Florida school district accounts at the enterprise level.
- ✓Proven track record of meeting or exceeding gross and net revenue retention targets.
- ✓Demonstrated experience leading commercial conversations around renewals, expansion, and pricing for high-value accounts.
- ✓Technically proficient in Salesforce or a comparable CRM.
- ✓Deep experience in K-12 EdTech, with strong knowledge of the Florida market.
- ✓Willingness to travel within Florida as needed to support district relationships.
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