Senior Customer Success Manager, TX at Magicschool

About the Role

We are looking for a Senior Customer Success Manager to join our team at MagicSchool, a generative AI platform for teachers. This role involves leading strategic partnerships across major Texas school districts to ensure our tools reduce teacher burnout and accelerate student learning at scale.

Key Responsibilities

• →Manage a multimillion-dollar portfolio while maintaining a Net Revenue Retention (NRR) rate above target
• →Drive active usage across districts by delivering high-impact training and implementation strategies
• →Identify at-risk accounts and execute intervention playbooks to maintain a gross churn rate below company thresholds
• →Build deep trust with district executive leadership, managing accounts with individual ARR values of six-figures or more
• →Contribute high-level insights to the Customer Success playbook and mentor junior team members