Design Researcher at Maintainx

MaintainX is the world's leading AI-powered maintenance and asset management platform, serving 13,000+ customers including Duracell, Shell, Cintas, and Brenntag. We raised $150M in Series D funding led by Bessemer Venture Partners and Bain Capital Ventures, bringing our total funding to $254M. We were named to the Forbes 2025 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world. We're growing fast and hiring the Design talent to match. We're looking for a Design Researcher to help us deeply understand our users and bring their needs, behaviors, and motivations into every stage of the design process. You'll work closely with Product Managers, Designers, and Engineers to uncover insights that drive intuitive, impactful experiences for an AI-first product. This role is ideal for someone who is curious, methodical, and passionate about translating human behavior into actionable product decisions. What You'll Do • Conduct mixed-methods research (interviews, usability testing, surveys) to deeply understand user needs. • Synthesize complex findings into compelling narratives, actionable insights, and strategic recommendations for product and design teams. • Champion customer empathy across the organization through compelling storytelling and shared insight repositories. • Leverage AI tools to accelerate research workflows, from data tagging to pattern synthesis. • Evolve research operations, including recruiting pipelines and best practice documentation. • Independently scope, prioritize, and manage the execution of research projects aligned with team goals. About You • 3+ years of experience in UX research. • Strong foundation in research methodologies across both qualitative and quantitative methods. You know when to run interviews vs. surveys vs. usability tests and why. • Proven ability to translate complex research findings into clear, actionable insights and strategic recommendations that drive product decisions. • Comfortable working in cross-functional teams in fast-paced environments. • Strong storytelling, presentation, and stakeholder management skills • Familiarity with tools like UserTesting, Dovetail, Lookback, or similar. You also embrace AI tooling like Claude and NotebookLM to accelerate your research workflow. • Experience with analytics tools (Amplitude, etc.) to complement primary research with behavioral data. Nice to Have • Background in industrial, operations, or field-based user populations where context of use matters as much as the interface. • Background in psychology, HCI, anthropology, or related fields. • Exposure to service design, journey mapping, or VOC programs. What’s in it for you: • Competitive salary and meaningful equity opportunities. • Healthcare, dental, and vision coverage. • 401(k) / RRSP enrollment program. • Take what you need PTO. • A Work Culture where: • You’ll work alongside folks across the globe that reflect the MaintainX values: Smart Humble Optimists. • We believe in meritocracy, where ideas and effort are publicly celebrated. About Us: Our mission is to make the life of blue-collar workers easier worldwide by creating software that meets their needs and realities. Our product is truly life-changing for 80% of the workforce that doesn’t work behind a desk and needs enterprise-grade software at their fingertips. MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.