Enterprise Customer Success Manager at Maintainx

Maintainx

Toronto, Montreal, Raleigh, Miami, San Francisco·13h ago

ManagerFull-timeRust

Salary Range

$81,600 - $110,400 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for an Enterprise Customer Success Manager to join MaintainX, the world's leading Asset and Work Intelligence platform. In this role, you will drive customer success and retention for our enterprise segment, working closely with Account Directors and customer support teams.

Key Responsibilities

→Develop and maintain strong relationships with customers, becoming a trusted advisor and advocate for their success
→Collaborate with sales and customer support teams to identify opportunities for upsell and cross-sell
→Conduct product demonstrations, training sessions and webinars to ensure customers are fully onboarded
→Monitor product usage and key performance indicators and perform Quarterly Business Reviews
→Resolve customer issues and concerns, working closely with internal teams
→Mitigate churn by proactively identifying lagging facilities
→Leverage behavioural data to segment your book of business and develop communication strategies

Requirements

✓5+ years of experience in Customer Success in B2B SaaS/Software managing an Enterprise book of business
✓5+ years of experience in customer facing roles, preferably in a software company
✓Experience managing enterprise accounts with multiple stakeholders, departments, and implementation cycles
✓Proven track record of driving customer success and retention
✓Strong communication and interpersonal skills
✓Experience conducting product demonstrations and training sessions
✓Analytical mindset with experience using data to drive decisions
✓Comfortable working in a fast-paced, dynamic environment