Talent Operations Manager at Maintainx

MaintainX is the world's leading Asset and Work Intelligence platform for industrial and frontline environments. We are a modern IoT-enabled cloud-based tool for reliability, safety, and operations on physical equipment and facilities. MaintainX powers operational excellence for 13,000+ businesses including Duracell, Univar Solutions Inc., Titan America, McDonald's, Brenntag, Cintas, Xylem, and Shell. We recently completed a $150 million Series D funding round, bringing our total funding to $254 million and valuing the company at $2.5 billion. We're hiring a Talent Operations Manager to build and lead the operational engine behind how MaintainX hires. This is a people management role: you'll lead a team of recruiting coordinators, sourcers, and specialists while owning the systems, processes, and data infrastructure that powers 400+ hires per year. You'll report to the VP of Talent and partner closely with Talent Partners, People Ops, Engineering, and Finance. This isn't a support function. You're building the operating system for a $2.5B company's talent machine. What you’ll do: People Leadership: This is the most important part of the job. You are building and leading a team, not just building systems. • Manage and develop the Talent Operations team: recruiting coordinators, sourcers, and operations specialists. Today that includes 4-5 direct reports across EPD, GTM, and G&A, with growth as we scale. • Set clear expectations, run regular 1:1s, deliver direct feedback, and build development plans for every team member. • Elevate the team from scheduling and coordination into true recruiting operations: data analysis, process optimization, systems ownership, and candidate experience management. • Own hiring and performance management for the ops team. You'll make decisions on who to hire, who to develop, and who isn't meeting the bar. • Create career paths that keep strong coordinators and sourcers growing within MaintainX rather than leaving for recruiter roles elsewhere. • Build a culture of speed, accuracy, and candidate obsession across every touchpoint your team owns. Talent Operations Strategy and Execution: • Own the ATS. Ashby is our anchor system (migration from Greenhouse, April 2026). You'll shape workflows, automations, approval chains, and reporting from day one. • Build talent analytics dashboards that give recruiters, hiring managers, and leadership real-time visibility into pipeline health, funnel conversion, time-in-stage, and capacity utilization. • Drive SLAs and process discipline: 48-hour candidate stage movement, 24-hour interviewer feedback submission, structured debrief timing. You'll define the standards and build the systems to enforce them. • Partner with Finance on headcount planning, hiring forecasting, and capacity modeling. Connect the dots between budget, open reqs, recruiter load, and delivery timelines. • Identify and implement automation. Every manual step in the recruiting process is a candidate you might lose. Find the friction, build the fix. • Ensure data integrity and compliance across all talent systems. Clean data is the foundation of everything else. Tools and Systems Ownership: • Ashby: Primary ATS. You'll own configuration, workflow design, reporting, integrations, and adoption across the talent team. • Assessment tools: Partner with engineering leadership on HackerRank/CodeSignal implementation. Own the integration into the Ashby pipeline. • Sourcing stack: Juicebox, LinkedIn Recruiter, and emerging AI sourcing tools. Drive adoption and measure ROI. • Interview intelligence: Brighthire (evaluating) for interview recording and notetaking. Coordinate demo and rollout with talent team. • Cross-functional integration: Work with IT, Security, and People Ops to ensure all talent systems talk to each other and meet compliance requirements. About you: • 5+ years in talent operations or recruiting operations, with at least 2 years managing a team of coordinators, sourcers, or specialists. • You've built or significantly improved talent operations at a high-growth tech company (Series C+ or 200+ employees). • Deep expertise with a modern ATS. Ashby experience is a strong plus. Greenhouse migration experience is relevant. • Comfortable with data: you build dashboards, define KPIs, and use metrics to drive decisions, not just report on them. • You've managed recruiting coordinators before and know how to develop them into strong operations professionals. • You move fast, communicate directly, and don't wait for permission to fix something that's broken. • Builder mindset: you'd rather create something from scratch than tweak something that doesn't work. Even Better if You: • Experience with Ashby specifically, including workflow automation, custom reports, and API integrations. • Familiarity with capacity modeling and recruiter workload analysis. • You've led an ATS migration end-to-end (scoping, data migration, template rebuild, training, adoption tracking). • Experience with technical assessment tools (CodeSignal, HackerRank) and their ATS integrations. • SQL or BI tool experience for building custom analytics beyond what the ATS provides. What’s in it for you: • Competitive salary and meaningful equity opportunities. • Healthcare, dental, and vision coverage. • 401(k) / RRSP enrollment program. • Take what you need PTO. • A Work Culture where: • You’ll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist. • We believe in meritocracy, where ideas and effort are publicly celebrated. About us: Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running. We believe the greatest asset in any organization is the people. That’s why we built an intuitive, mobile-first solution to help boost productivity and collaboration across teams and locations. MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.