Account Manager at Make

Make is the leading visual platform for anyone to design, build, and automate anything—from tasks and workflows to apps and systems—without the need for coding skills. We are headquartered in the flourishing tech hub of Prague, Czech Republic, and our teams are spread across the USA, UK, Germany, France, Canada, India and Chile, among other locations. Our EMEA Sales team is a high-impact, entrepreneurial group driving both customer acquisition and expansion across diverse markets. As we continue to scale, we are strengthening our presence in the DACH region with a dedicated Account Manager based in Munich. The Role We are hiring an Account Manager focused on the DACH mid-market segment (200–500 employees). This role will own and grow an existing book of business, previously managed and now transitioning, while also driving additional pipeline within the territory. This is a hybrid “expand + selective land” role, with a strong focus on customer value, adoption, and revenue expansion. You will be responsible for managing and growing accounts, identifying new use cases, and positioning Make as a critical platform across operations, revenue, and IT teams. Responsibilities Own & Grow the Book • Manage a portfolio of mid-market DACH customers (200–500 employees) • Drive net revenue retention through expansion, upsell, and cross-sell • Build multi-threaded relationships across business and technical stakeholders Drive Expansion • Identify new use cases and departments where Make can deliver value • Increase adoption (users, workflows, complexity of use cases) • Partner with customers to scale automation across their organization Pipeline Generation • Generate additional pipeline within your accounts and territory • Collaborate with BDRs, Marketing, and Partners to source new opportunities • Maintain a healthy balance between expansion and new logo contribution Customer Value & Retention • Ensure customers achieve measurable business outcomes with Make • Act early on risks and partner with Customer Success when needed • Position Make as a strategic platform, not just a tool Deal Execution • Own the full commercial cycle for expansion and mid-market deals • Maintain strong discipline on qualification (MEDDPICC), next steps, and forecasting • Deliver consistent performance against revenue targets Cross-Functional Collaboration • Work closely with Solutions Engineering, Customer Success, Marketing, and Partners • Contribute feedback to Product and GTM teams based on customer insights Requirements Experience • 1–3 years of experience in B2B SaaS sales (Account Management or Sales) • Experience selling into or managing accounts in the DACH region • Proven ability to drive expansion or manage revenue within existing accounts Market & Language • Fluent in German and English (mandatory) • Strong understanding of DACH business culture and buying processes Sales Skills • Ability to manage multiple stakeholders and navigate complex accounts • Structured approach to pipeline, forecasting, and deal execution • Comfortable balancing expansion and light hunting Mindset • Ownership-driven and autonomous (Munich hub, remote market) • Curious and solution-oriented, with interest in automation and AI • Strong communicator with a customer-first mindset Technical Fluency • Familiarity with CRM tools (Salesforce preferred) and sales engagement tools • Ability to understand and position technical workflows and automation use cases What We Offer • 📝 RSUs grant in a rapidly growing company raising its value every day • 💸 Annual bonus • 🌎 Multinational team with 42 nationalities creating the future of automation • 🎓 Learning & Development plan (online language, professional courses, conference tickets and other trainings) & 2 Company Learning Days per year • 🍎 Notebook/Macbook • 🏝 28 days of vacation • 🫶 10 care days to care for your loved ones • 👨‍👩‍👧‍👦 Extra parental vacation (3-6 months) • 👶 RSUs grant for a newborn child • 🥳 Team buildings, parties, and company events multiple times a year • 🏡 Flexible working hours + home office If you see a match, let us know and apply now! #LI-DP2 What we stand for: 🤝 We roll together - We embrace different ideas to grow together and create powerful solutions. 🚀 Customer impact first - We empower our customers to succeed, aiming for sustainable impact. ⚽ Game on! - We're explorers at heart: play is our fuel and creativity has no limits. For more, feel free to check out our Life at Make Instagram, Meet-up page, or YouTube to get a sense of the vibe. At Make, we know that exceptional work comes from people who bring different perspectives and experiences. We build a place where everyone feels welcome, heard, and empowered to create, contribute, grow and make an impact. We encourage people of all backgrounds, identities, abilities, and experiences to apply. Our hiring decisions are based on your qualifications, skills, merit, and the needs of our business. We have zero tolerance for discrimination or harassment of any kind. Accessibility and Candidate Notices