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ManagerFull-timeAI
Salary Range
$115,600 - $156,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a hybrid closer and farmer as an Account Manager to join our growing North American team at Make. This role focuses on driving value through a sophisticated 'land and expand' motion, targeting mid-market businesses looking to transform their core processes with Agentic AI and automation.
Key Responsibilities
- →Scale the North American footprint by accelerating market share in the mid-market segment (up to 500 employees).
- →Focus on landing new business through PLG and inbound motion, then continue as the Account Manager throughout the customer journey.
- →Identify untapped potential within existing accounts to cross-sell new use cases and departments.
- →Act as a consultant to businesses, showing them how to bridge the gap between manual workflows and an AI-driven future using Make.
- →Conduct high-impact Business Reviews with White Glove accounts to demonstrate clear ROI, business resilience, and strategic alignment with C-suite goals.
- →Proactively monitor account health and engagement data to ensure long-term retention and 'Make-advocacy' within your territory.
- →Maintain a rigorous pulse on your expansion pipeline, providing accurate weekly forecasts to North American leadership.
- →Represent Make at North American industry events, showcasing the power of visual automation.
Requirements
- ✓3+ years of experience as an Account Executive or Account Manager, preferably at a scale-up or in a rapidly growing industry.
- ✓A track record of hitting and exceeding expansion/upsell quotas.
- ✓Deep, hands-on curiosity for how things work, ready to learn and excited by the potential of Automation and Agentic AI.
- ✓Ability to build relationships across multiple departments (IT, Ops, Marketing) to ensure Make is woven into the fabric of the company.
- ✓Expert-level use of CRM and sales tools (Salesforce, Salesloft, LinkedIn) for pipeline management and accurate forecasting.
- ✓Thrive in a fast-paced environment, collaborate effectively, and share wins to improve the whole team.
- ✓High energy, self-directed initiative, and the ability to multitask in a highly visible, scaling role.
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