Founding Product Designer - Car Finance at Marshmallow

We’re on a mission to make migration easy. We started building Marshmallow in 2017. Since then, we’ve grown from 3 to 700+ people, gained unicorn status, raised ~£140M over three funding rounds, turned profitable, insured millions of drivers and lent millions in car loans. But we’re only just getting started. Our goal is to become one of the largest financial services providers in the world. Over the next 10 years we’ll grow exponentially, not only by scaling our existing products, but also by building new ones. To achieve our goals we need incredibly ambitious, commercially driven people who never settle for ‘good enough’. Marshmallowers are hungry for autonomy and ownership, and would rather improve than coast. Everyone raises standards and has an impact, with a focus on collective success over self-interest. We’ve created an environment where curious, tenacious people win and grow together. If that sounds motivating, this could be the place for you. We're looking for a Founding Product Designer to work on our Car Finance Product. The product launched 6 months ago and is still very much in its infancy with lots of iterative improvements and new features needed to make it established. You'll report directly to a co-founder and be the only designer on the team. The team is small but cross-functional - working closely with engineering and product, you’ll be in the weeds of the detail whilst switching hats between design, research and engineering. WHAT YOU’LL BE DOING - Working across multiple interfaces. From customer facing, partner facing or internal tooling you’ll need to be able to design seamlessly across them all maintaining consistency with the wider Marshmallow design system. - Working on ambiguous problems. A lot of what we do is new! And, the Car Finance team are constantly finding new problems to solve. A lot of work will be greenfield and it'll be down to you to help make sense of it. - Understanding the needs of our customers. You’ll deeply understand customer needs and will strive to understand the what, why, and how of the problems you’re solving. You’ll use an evidence-based approach to product development while balancing business needs. - Making sense of data to ensure you’re working on the highest impact parts of a funnel as well as working with the team to put new measures in place to make sure we're moving the needle on business and customers needs. - Shipping designs to production. Using AI, you’ll be working closely with the engineers to support on shipping features where possible. You’ll pair with them to raise the bar and set guardrails so that you don’t need to design everything yourself. - Embedding design thinking into your team. Whilst we’re looking for a block-shaped person, design is your specialism. Based on design principles, behavioural science and best practices you’ll help embed and elevate design quality. - Collaborating to drive the product vision forward with business stakeholders, product managers, designers, and engineers to create alignment across teams and manage expectations. - Contributing to the development of product design across the organisation by collaboration with others in pairing, workshops, training sessions and reviews. - An eye for detail we work in a regulated space, there’s a need to build an appreciation of consumer credit rules and ensure our user journey is appropriate to meet these needs. YOU SHOULD APPLY IF - You are actively and curiously using AI. You use AI to optimise your workflow and create efficiency gains. You’ve had experience shipping to production, analysing data and you’re curious about which tools and releases will help you progress faster. - You’re web based over app. We need someone who has had experience of internal systems, can take a lot of data and make sense of it to speed up operational efficiency. - You can comfortably and independently prioritise work. You balance business and users' needs, focusing on work that will bring the biggest benefits to the team. - You have a high tolerance for ambiguity. The space is new and you are the sole designer, you should be able to navigate this and be comfortable flagging when you need others to lean in. - You have a proactive mind-set. You look to make continuous improvement to the products that they are working on. You find issues and features, write up tickets and ship them when they’re ready. PERKS OF THE JOB - Flexible working - Spend 2 days per week with your team in our new collaborative London office - Competitive bonus scheme - designed to reward and recognise high performance 🌟 - Flexible benefits budget - £50 per month to spend on a Ben Mastercard meaning you get your own benefits budget to spend on things you want. Whether that’s subscriptions, night classes (puppy yoga, anyone?), the big shop or a forest of houseplants. Pretty much anything goes 💰 - Sabbatical Leave - Get a 4-week fully paid sabbatical after being with us for 4 years 🏝️ - Work From Anywhere - 4 weeks work from anywhere to use, with no need to come to the office 🛫 - Mental wellbeing support – Access therapy and mental health sessions through Oliva 💚 - Learning and development – Personal budgets for books and training courses to help you grow in your role. Plus 2 days a year - on us! - to further your skillset 🤓 - Private health care - Enjoy all the benefits Vitality has to offer, including reduced gym memberships and discounts on smartwatches 🏥 - Medical cash plan - To help you with the costs of dental, optical and physio (plus more!) - Tech scheme - Get the latest tech for less 🖥 - Plus all the rest; 25 days(plus bank holidays) pension, cycle to work scheme, monthly team socials and company-wide socials every month! Background checks As part of our commitment to maintaining a safe and trustworthy environment, we’ll carry out standard background checks, including a DBS and a Cifas check [Upgrade to PRO to see link] These help ensure there are no ongoing criminal proceedings and support the prevention of fraud and other forms of serious misconduct. If anything of concern is identified, it may affect your eligibility for certain roles or services. Feel free to ask our Talent Acquisition team if you have any questions about this! #LI-OK1 Diversity of thought We know the best ideas come from having different perspectives in the room - and we're committed to hiring fairly, regardless of background, identity or experience. If you see yourself in this role, we'd encourage you to apply.