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Analyst IT Operations(End User Applications Support Engineer) at MattelInc
MattelIncHyderabad, in·4h ago
Entry LevelFull-time
Salary Range
$10,200 - $13,800 /year
This salary is estimated based on similar roles. The actual salary may vary.
3-5 Years of experience
Administer and manage SaaS productivity tools (Adobe, Lucidchart, Smartsheet, SurveyMonkey, and others) to ensure reliability and optimal performance.
 
• Provide advanced troubleshooting and serve as an escalation point for complex end-user application issues from Service Desk and Field Services.
• Oversee automation and integration management to streamline workflows and reduce manual effort across the enterprise.
• Collaborate with the Software Asset Management (SAM) team to ensure licensing compliance, optimize costs, and monitor usage and adoption metrics.
• Create and maintain knowledge base articles and end-user documentation to improve self-service capabilities and reduce escalations.
• Validate product updates and new features prior to rollout, partnering with Endpoint Management and End User Experience teams on deployments and integration efforts.
• Engage with vendors for issue resolution, roadmap alignment, and contract and licensing optimization.
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About MattelInc
MattelInc is a global leader in the design, manufacture, and marketing of toys and family products, operating at the forefront of the toy industry. Founded in 1945 in Southern California, the company has grown into one of the world's largest toy manufacturers, recognized for its iconic brands and innovative products that entertain and inspire children and families worldwide. With a rich history of creativity and quality, MattelInc has established itself as a cornerstone of the toy industry, adapting to evolving trends while maintaining a commitment to fun and learning. The company offers a diverse portfolio of toys and entertainment products, including dolls, action figures, board games, and educational toys, all designed to engage and delight various age groups. Key features of MattelInc's products include high-quality materials, imaginative designs, and educational value, catering to parents, educators, and collectors who seek meaningful play experiences. Its target audience spans from toddlers to adults, with brands like Barbie, Hot Wheels, and Fisher-Price serving as household names that resonate across generations. MattelInc has achieved significant milestones, including the creation of some of the most recognizable toy brands in history and a strong presence in both physical and digital markets. The company's unique value proposition lies in its ability to blend timeless appeal with modern innovation, ensuring its products remain relevant in a rapidly changing industry. By fostering creativity and imagination, MattelInc continues to shape the play experiences of millions, reinforcing its position as an industry leader.
