Software Engineer - Developer at MattelInc

Oracle Reports Developer   Job Title: Oracle Fusion Technical Consultant - Support Job Summary The Oracle Fusion Technical Consultant - Support is a dedicated professional responsible for the ongoing technical support, maintenance, and enhancement of the Oracle Fusion Cloud applications. This role is a critical part of the support team, focusing on resolving technical issues, troubleshooting integrations and reports, and performing routine maintenance tasks. The consultant will serve as a technical expert for the business, ensuring the stability, performance, and integrity of the Oracle Fusion environment. Key Responsibilities • Technical Support & Incident Resolution: • Serve as a second or third-line technical support for Oracle Fusion applications, responding to and resolving technical incidents and service requests from end-users and other IT teams. • Diagnose and troubleshoot technical issues related to integrations, custom reports, data conversions, and system performance. • Perform root cause analysis (RCA) on recurring technical issues and work to implement permanent solutions. • Log and manage Service Requests (SRs) with Oracle Support, providing necessary logs and information to facilitate resolution. • Development & Maintenance: • Provide ongoing technical support for custom reports built with BI Publisher, OTBI (Oracle Transactional Business Intelligence), and Financial Reporting Studio (FRS), including debugging and modifying existing reports. • Maintain and troubleshoot existing integrations built with Oracle Integration Cloud (OIC), File-Based Data Import (FBDI), and other integration methods. • Perform minor technical enhancements and customizations to meet new business requirements. • Execute data corrections and data uploads using standard Oracle tools. • System Administration & Release Management: • Monitor and manage scheduled jobs and concurrent programs to ensure successful completion. • Assist in the planning and execution of technical tasks for quarterly Oracle Cloud updates, including impact analysis of new features on existing custom solutions. • Perform regression testing of technical components (reports, integrations, customizations) after updates or patches. • Maintain and update technical documentation for all custom objects, including integration specifications, report layouts, and code changes. • Communication & Collaboration: • Collaborate closely with functional consultants to understand and resolve end-to-end business process issues with a technical component. • Work with cross-functional IT teams to support integrations and maintain system integrity. • Communicate technical resolutions clearly and effectively to non-technical users and business stakeholders.