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Entry LevelFull-time
Salary Range
$10,200 - $13,800 /year
This salary is estimated based on similar roles. The actual salary may vary.
Overview
We are seeking a highly skilled Sr. Software Engineer to provide expert-level support for our Salesforce Consumer Goods (CG) Cloud platform, with a particular focus on Trade Promotion Management and Key Account Management modules. In this support-focused role, you will ensure the ongoing smooth operation, troubleshooting, and optimization of the TPM & KAM application. This role reports to the application lead.
Key Responsibilities:
• Provide hands-on development support for incident resolution, break-fix efforts, and system enhancements related to the Salesforce TPM & KAM application.
• Analyze and troubleshoot issues reported by global business teams, delivering timely resolutions in line with SLA requirements.
• Act as the primary point of contact for escalated support tickets and investigate and resolve issues related to TPM & KAM functionality.
• Collaborate with business analysts and global stakeholders to gather, clarify, and refine requirements for new features or process improvements.
• Participate in the full development lifecycle, including estimation, technical design, development, code reviews, testing, deployment, and post-deployment support.
• Perform system maintenance activities such as routine updates, patches, and configuration changes to ensure seamless application performance.
• Monitor and evaluate system performance, identifying issues and opportunities for optimization and long-term stability.
• Troubleshoot and resolve data integrity issues, working with cross-functional teams to identify root causes and implement corrective actions.
• Support and troubleshoot integrations with external systems (e.g., ERP, TPM tools, analytics platforms) related to the TPP application.
• Stay up to date with Salesforce releases, applying relevant updates and patches to maintain system currency.
• Document support processes, known issues, and solutions in the knowledge base for training and reference purposes.
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About MattelInc
MattelInc is a global leader in the design, manufacture, and marketing of toys and family products, operating at the forefront of the toy industry. Founded in 1945 in Southern California, the company has grown into one of the world's largest toy manufacturers, recognized for its iconic brands and innovative products that entertain and inspire children and families worldwide. With a rich history of creativity and quality, MattelInc has established itself as a cornerstone of the toy industry, adapting to evolving trends while maintaining a commitment to fun and learning. The company offers a diverse portfolio of toys and entertainment products, including dolls, action figures, board games, and educational toys, all designed to engage and delight various age groups. Key features of MattelInc's products include high-quality materials, imaginative designs, and educational value, catering to parents, educators, and collectors who seek meaningful play experiences. Its target audience spans from toddlers to adults, with brands like Barbie, Hot Wheels, and Fisher-Price serving as household names that resonate across generations. MattelInc has achieved significant milestones, including the creation of some of the most recognizable toy brands in history and a strong presence in both physical and digital markets. The company's unique value proposition lies in its ability to blend timeless appeal with modern innovation, ensuring its products remain relevant in a rapidly changing industry. By fostering creativity and imagination, MattelInc continues to shape the play experiences of millions, reinforcing its position as an industry leader.
