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Entry LevelFull-time
Salary Range
$10,200 - $13,800 /year
This salary is estimated based on similar roles. The actual salary may vary.
Key Responsibilities
• Monitor and resolve TPM-related support tickets in Salesforce and ServiceNow.
• Execute user management tasks (account setup, deactivation, roles, profiles, permission sets, public groups).
• Perform declarative Salesforce configuration such as fields, page layouts, validation rules, and flows.
• Maintain and update dashboards, reports, and record types based on business needs.
• Assist with SOQL queries and troubleshooting via Workbench or Developer Console.
• Support data operations: imports, exports, and updates using Data Loader or Workbench.
• Validate and monitor integrations between Salesforce and external systems (ERP, BI, Finance).
• Participate in UAT cycles, regression testing, and deployment validations.
• Document recurring issues, resolutions, and process updates in knowledge base.
• Track compliance-related tasks and ensure adherence to established TPM and SOX standards.
• Identify system inefficiencies and escalate improvement opportunities to the Tech Ops Lead.Skills & Experience
• Strong knowledge of Salesforce Administration and configuration best practices.
• Experience with ServiceNow or equivalent ITSM tools (incident, change, RCA workflows).
• Familiarity with TPM concepts such as fund allocation, claims, and reconciliation.
• Ability to write and run SOQL queries; comfort with Workbench and Data Loader.
• Understanding of Salesforce security models and Single Sign-On basics.
• Exposure to integration workflows and data synchronization concepts.
• Basic awareness of SOX or audit-driven operational processes.
• Detail-oriented, process-focused, and capable of managing multiple tasks in parallel.Professional Attributes
• Strong analytical and problem-solving abilities.
• Clear written and verbal communication skills.
• Team-oriented and responsive to direction from Lead and business stakeholders.
• Self-motivated with ownership over assigned deliverables.
• Adaptable to changing priorities in a global, fast-paced environment.
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About MattelInc
MattelInc is a global leader in the design, manufacture, and marketing of toys and family products, operating at the forefront of the toy industry. Founded in 1945 in Southern California, the company has grown into one of the world's largest toy manufacturers, recognized for its iconic brands and innovative products that entertain and inspire children and families worldwide. With a rich history of creativity and quality, MattelInc has established itself as a cornerstone of the toy industry, adapting to evolving trends while maintaining a commitment to fun and learning. The company offers a diverse portfolio of toys and entertainment products, including dolls, action figures, board games, and educational toys, all designed to engage and delight various age groups. Key features of MattelInc's products include high-quality materials, imaginative designs, and educational value, catering to parents, educators, and collectors who seek meaningful play experiences. Its target audience spans from toddlers to adults, with brands like Barbie, Hot Wheels, and Fisher-Price serving as household names that resonate across generations. MattelInc has achieved significant milestones, including the creation of some of the most recognizable toy brands in history and a strong presence in both physical and digital markets. The company's unique value proposition lies in its ability to blend timeless appeal with modern innovation, ensuring its products remain relevant in a rapidly changing industry. By fostering creativity and imagination, MattelInc continues to shape the play experiences of millions, reinforcing its position as an industry leader.
