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Mid LevelFull-timeAI
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Field Technical Support Engineer to join Mecka AI in Shenzhen. This hands-on role focuses on supporting robot deployments and data capture operations in real-world environments.
Key Responsibilities
- →Support on-site robot deployments, pilots, and evaluations
- →Set up, calibrate, and validate robotic systems in real environments
- →Troubleshoot hardware, software, sensor, and networking issues in real time
- →Lead and oversee data capture during live robot operation
- →Ensure data is collected according to defined requirements and quality standards
- →Support teleoperation workflows during deployments
- →Coordinate with remote operators and engineering teams
- →Serve as the local point of contact in Shenzhen
- →Document on-site issues, fixes, and best practices
Requirements
- ✓Prior experience as a field technician, field engineer, or on-site support engineer at a robotics company
- ✓Hands-on experience supporting real-world robot deployments
- ✓Comfortable working with robots and sensors
- ✓Experience with cameras, compute, and networking
- ✓Experience with Linux-based systems
- ✓Experience supporting or working alongside teleoperation systems
- ✓Highly hands-on and comfortable troubleshooting in the field
- ✓Calm under pressure and able to resolve issues on-site
- ✓Detail-oriented and quality-focused
- ✓A strong communicator between field teams and remote engineering
- ✓Willing and able to travel locally to deployment sites
