Operations Manager (Cross-Functional) at Mecka.ai

ABOUT MECKA AI Mecka AI is building the data infrastructure layer for robotics and embodied AI. We design and operate large-scale data capture, data labeling, and hardware deployment systems that generate high-quality datasets for leading AI and robotics teams. Our work spans hardware, operations, research, and customer delivery — and execution across these functions is critical. THE ROLE We're hiring a Cross-Functional Operations Manager based in Toronto or New York City to work directly with Mecka's founders and core teams. This is a high-ownership operator role. You will be given ambiguous problems and expected to own them end-to-end — from scoping and coordination to execution and delivery. At different times, this role will look like: - A project manager driving timelines - An operations lead coordinating execution - A point person managing internal and customer communication The constant is ownership and follow-through. WHAT YOU'LL WORK ON CROSS-FUNCTIONAL EXECUTION - Own projects that cut across hardware, operations, data, and customer delivery - Take loosely defined tasks and turn them into clear execution plans - Drive work forward across multiple teams simultaneously PROJECT & PROGRAM MANAGEMENT - Plan timelines, milestones, and deliverables - Track progress, risks, and dependencies - Ensure projects ship on time and meet quality expectations - Step in to unblock teams and resolve issues as they arise INTERNAL & CUSTOMER COMMUNICATION - Act as a central point of communication between internal teams, leadership, and customers - Provide clear updates on status, risks, and timelines - Ensure alignment across stakeholders OPERATIONAL SUPPORT & PROCESS IMPROVEMENT - Support day-to-day operations across labeling, capture, and hardware - Identify gaps in processes and help improve them - Create lightweight documentation, trackers, and workflows - Help founders stay out of the weeds by owning execution WHO YOU ARE REQUIRED EXPERIENCE - 4+ years of experience in operations, program management, or project management - Experience working across multiple functions and teams - Strong organizational and communication skills - Comfort operating in fast-moving, ambiguous environments - Proven ability to take ownership and deliver end-to-end YOU ARE - Highly accountable and execution-driven - Comfortable context-switching between projects - Clear, concise communicator with technical and non-technical stakeholders - Organized without being bureaucratic - Able to manage both details and the big picture STRONG PLUS - Experience in AI, robotics, hardware, or data operations - Familiarity with data labeling or data capture workflows - Experience working directly with founders or leadership - Experience managing external customers or partners WHY THIS ROLE - Work directly with founders on high-impact initiatives - Gain exposure across operations, hardware, data, and customer delivery - High autonomy and trust from day one - Opportunity to grow into broader leadership as the company scales - Direct impact on how Mecka executes and delivers for customers